Forum Discussion
Why are my recurring charges increasing with no explanation?
- Hace 8 años
Hola, @magenta1708797! That's definitely a strange sight to see if you haven't made any recent changes to your account! We're not able to review individual accounts from this user forum, but we'd love to help offer some potential explanation if we can! Are you viewing your .pdf statement? Do you see any offsetting credits? I'm wondering if it's possible that a plan change took place during your last bill cycle -- which might make your recurring charges look high this month, although it ultimately should only impact your balance if you switched to a higher plan after already being billed for your previous plan. If that were the case, this month you'd be billed for the new plan, plus whatever the prorated increase amount was for making the change. Does your balance due match this dollar amount, or is it different -- higher or lower?
- Marissa
I have one line 130 , but my bill is 380 . I've called and asked why? No one can give an explanation. I've not changed my service since 2019 . I'm a single mom how am I supposed to pay for service that works have the time ?? Yet charge me for the buffering???
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