Forum Discussion
Can I upgrade my device through JUMP if the screen is cracked?
So I had been thinking of upgrading my Galaxy S7 to a newer device, but I recently dropped it and the screen cracked a little from one of the corners. I'm fully aware that in order to fix it I ha...
Saludos @juanzuniga98! That's a rough oops moment, I'm sorry about your phone's screen. Although the bad news here is that the deductible isn't avoidable with JUMP!, there may be good news, too. Depending on what version of JUMP! you have, you may be eligible to simply pay that deductible in the store and go ahead and replace your equipment with a brand new device of your choice, instead of paying it directly to Assurant and waiting for a replacement of the same make/model. Do you know if you have JUMP! one, JUMP! two, or JUMP! On Demand?
- Marissa
Great question. JUMP! One or JUMP! Two function in really similar ways - you'd be paying monthly for this service and you'd see it itemized on your bills as JUMP! insurance. You'd have added this when you started a new Equipment Installment Plan at some point - a 24 month interest-free payment plan for a phone, with the taxes paid up front. JUMP! On Demand is a leasing program that splits the cost and taxes of your device up over 18 months with a purchase option price at the end (the remaining balance due for the equipment). Does that help narrow it down?
- Marissa
