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Silsil
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Re: Do back glass cracks disqualifies for trade-in at T-Mobile?
Beng36 wrote: Silsil how did your trade in go? My trade went through perfectly fine. I got annoyed and filed an complaint to the three different stores that I went to. Not sure if that did anything. The explanation that I got from a previous tmo employee fromreddit /r/tmobile (not from my call with higher customer support rep)was that stores would get a chargeback for devices that the warehouses deemed not eligible so even if the internal documents change, the reps are not willing to take anything that they will be liable for.62Visto0likes0ComentariosRe: Do back glass cracks disqualifies for trade-in at T-Mobile?
Robin wrote: Commenting to receive updates on this question because I am wondering the same thing. I saw the exact same terms and wanted to know if the back glass counts. I reached out to T-Force, since no one answered my question here and they did confirm that I was correct. The "Check the condition of a device" page that you shared yesterday is almost identical to the official internal policy page that customer care has access to on our side of things. It even has the same example pictures and everything! The policy is the same for both instant (in-store) trade-ins and deferred (ship-back) trade-ins. The only reason I can think of for the store adamantly denying a phone with any kind of damage is that this policy was recently updated within the last year. We used to be unable to accept devices with any kind of damage. Now, it's been changed to devices that meet all of the criteria outlines in the condition check page. This isn't to excuse my in-store teammates for their lack of resource usage, but to help explain where the outdated conflicting information is coming from.34Visto1like0ComentariosRe: Do back glass cracks disqualifies for trade-in at T-Mobile?
Robin wrote: Commenting to receive updates on this question because I am wondering the same thing. I saw the exact same terms and wanted to know if the back glass counts. Well I already returned a device over the mail with a broken glass and I got a message from T-mo yesterday saying that the trade in was approved and credited. I'm guessing it is covered. Just unacceptable that T-mobile representatives in store and some over the phone doesn't know the actual policies.146Visto3likes0ComentariosDo back glass cracks disqualifies for trade-in at T-Mobile?
Unless I'm reading it wrong or interpreting T-Mobile's document wrong, I don't think the trade-in policy disqualifies back glass crack. I'm talking about this T-Mobile support document https://www.t-mobile.com/support/devices/device-troubleshooting/check-the-condition-of-a-device Checking your device condition There are four main things to check on your device. Haz clic en cada enlace para obtener más información. Screen & LCD damage Liquid damage Find My iPhone & Anti-Theft disabled Device turns on (Not required for buyer's remorse or warranty exchange) Screen & LCD damage Screen damage (LCD or display damage) voids all warranties and can't be accepted. Al inspeccionar una pantalla, primero retira cualquier protector de pantalla o funda. Inclina el dispositivo bajo buenas condiciones de iluminación e inspecciónalo desde varios ángulos. Los daños a la pantalla incluyen fisuras delgadas que son difíciles de ver. Screen damage includes: Cracked screen Cracks or chips in glass that is connected to the screen (including edges) Crushed or shattered screen Not readable, pixelated, or distorted display Screen replacement or repair through an unauthorized third-party Scratches and scuffs can occur from normal use and can be accepted. Examples (click images to enlarge) To me, this is pretty clear that back glass doesn't constitute Screen & LCD damage. I'm being told different things in-store and over the phone so I'm trying the community to see what the actual policy is.Solved126KViews3likes17Comentarios