Forum Discussion
Do back glass cracks disqualifies for trade-in at T-Mobile?
Unless I'm reading it wrong or interpreting T-Mobile's document wrong, I don't think the trade-in policy disqualifies back glass crack. I'm talking about this T-Mobile support document https://www....
I can see that this topic has been around for a while and I know that it still is getting a lot of attention. I wanted to make sure that there is a clear answer to this question to avoid any further confusion. The device condition check that is done by our teams includes the screen and glass connected to it. It does not include the glass on the back, camera lenses, or things like that. If the glass on the back of the screen is cracked but the screen's glass and LCD are pristine, then the device should pass that part of the inspection. You do want to make sure that it meets the other requirements as well, of course, but at least this gives a definitive answer on the glass on the back of devices.
Hope this is helpful.
Beng36 wrote:Silsil how did your trade in go?
My trade went through perfectly fine. I got annoyed and filed an complaint to the three different stores that I went to. Not sure if that did anything. The explanation that I got from a previous tmo employee from reddit /r/tmobile (not from my call with higher customer support rep) was that stores would get a chargeback for devices that the warehouses deemed not eligible so even if the internal documents change, the reps are not willing to take anything that they will be liable for.
