Forum Discussion
Can I upgrade my device through JUMP if the screen is cracked?
So I had been thinking of upgrading my Galaxy S7 to a newer device, but I recently dropped it and the screen cracked a little from one of the corners. I'm fully aware that in order to fix it I ha...
Saludos @juanzuniga98! That's a rough oops moment, I'm sorry about your phone's screen. Although the bad news here is that the deductible isn't avoidable with JUMP!, there may be good news, too. Depending on what version of JUMP! you have, you may be eligible to simply pay that deductible in the store and go ahead and replace your equipment with a brand new device of your choice, instead of paying it directly to Assurant and waiting for a replacement of the same make/model. Do you know if you have JUMP! one, JUMP! two, or JUMP! On Demand?
- Marissa
Hola @jc333! Good question. I'm sorry that your screen is cracked! You have two options here - first, you can pay the deductible now to Assurant directly as an insurance claim (not a JUMP! claim) and get a replacement S7 Edge. Your installment plan's IMEI only (not the EIP's plan ID #, balance remaining, or device description) will be updated - this does not count as a JUMP!, and will not reset your clock (which with JUMP! One is two JUMP!s per rolling calendar year, so they don't actually have to be six months apart, but after you've JUMP!ed twice you can not JUMP! again until one year from the first JUMP!). When the phone you want comes out, you'll turn in the replacement, the EIP balance will be wiped, and you'll start a new installment plan for the new phone.
Alternatively, if your device is OK to work with as is, you can simply hang on to it and wait until the phone you want comes out. At that time you can come into a retail location and process a JUMP! Claim - you'll pay your deductible and turn in the broken phone, the EIP balance will be wiped out, and then you'll start a new EIP for the new phone that you want.
Basically, there's not a proactive way to JUMP! Claim your phone - you can either do an insurance claim right now and JUMP! when the phone you want is in stock, or you can hang on to your phone and process a JUMP! Claim whenever the S8 is released.
I hope I'm relaying this in a way that makes sense - please let me know if you have any questions!
- Marissa
