Forum Discussion

StanVI's avatar
StanVI
Network Novice
Hace 7 meses

Correct device type

T-Mobile list the wrong type of device for my IMEI number.  It is listed as an iPad where as it is a Pixel 7.  How can this be corrected?

  • Is your phone a BYOD device? If so Tmobile will randomly assign a phone. I had a Pixel 7 that showed as an iPhone 7.

  • gramps28's avatar
    gramps28
    Router Royalty

    Is your phone a BYOD device? If so Tmobile will randomly assign a phone. I had a Pixel 7 that showed as an iPhone 7.

  • StanVI's avatar
    StanVI
    Network Novice

    Yes, it is.  Not a good look for T-Mobile.  Either laziness or a poor database system.

  • syaoran's avatar
    syaoran
    Transmission Titan

    What the device shows up as in your account does not affect the devices performance on the network at all.

  • StanVI wrote:

    Yes, it is.  Not a good look for T-Mobile.  Either laziness or a poor database system.

    You have to ask, “How am I harmed by this?”