Feedback/rate poor supporr

Hello. I just recieved some of the worst support I've ever had from this company. normally its alright and helpful at times but this time I was completely let down by expectations. A month ago I asked for help repairing my phone, It broke AGAIN shortly after its repair even though it hasn't been dropped and has a case protecting it. I had to pay 200 dollars to get it fixed. 

I was told by support they would try to get it fixed for free since its unreasonable to have somehow had the screen glitch or chip despite paying to repair it.I was then informed that for some reason I had lost my insurance awhile ago which may have helped reduce the cost, and was never notified despite them saying they did via text, and that they can't give it back to me now

Juanita failed to properly solve any of my issues and then sent me back to my day with a final somewhat rude message and I couldn't leave any feedback. Im unsure what to do besides post on here now and hope I can get some kind of help, or at least leave info for the poor support I received from Juanita