Fraudulent Billing and Misrepresentation at Irving T-Mobile Store

I am here to show my extreme disappointment and frustration with a recent experience at  Irving, TX location on November 26, 2024. As a new immigrant, I was misled and deceived by the representatives regarding the terms and conditions of my recent purchase. I purchased an iPhone 15 (paid 170$) and a Go5G Plus plan, expecting a monthly bill of $76.25, as promised.

However, my first bill included a $20 mid-cycle charge and a $90 charge for the plan, totaling $110. This is a significant discrepancy from the original agreement, especially considering the 15% discount I was promised for porting my number from AT&T. I am deeply troubled by this misrepresentation and feel that I have been taken advantage of. I urge you to investigate this matter immediately and take appropriate action to rectify the situation. I expect a full refund of the excess charges and a clear explanation of the billing discrepancy. 

Additionally, I would like to be assured that such practices will not be tolerated in the future. I look forward to a prompt and satisfactory resolution to this issue.