issues with my Google pixel 6 Pro preorder?

Sadly, I too today experienced the “I reserved in the first few hours on the 19th when customer care had system errors but ended up not having an actual order”.

Go into a store.

General rule I learned today: If you didnt sign an equipment agreement that day, you don’t actually have an order that will ship. 

Until today, I had contacted chat support 3 times in the lst week.  I told them I didnt get an equipment agreement.  All three times they said "Don't worry, we see your order in the system, heres the order number, on the day of release, you will get the equipment agreement email."

Sadly, after all this, the T-mobile team’s commitment to do right by their customers, came down to “Sorry, that really sucks, nothing I can do about it, I cant fix it, I cant discount anything, I cant even expedite shipping on an out-of-stock pre-order, you are back of the line.”

Bonus: This t-mobile location is the highest selling location in the region and still wont get even 1 unit of the "pro" models on release day.  Everything they are getting is Pixel 6.

T-Mobile: The mobile company where our app doesnt work, upgrade in-store is sometimes broken, and we dont take care of our customers when we screw it up!