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am321
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Joined 8 years ago
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Re: issues with my Google pixel 6 Pro preorder?
mhall wrote: am321 wrote: Here is another update for me. It's 9:50AM ET and now I have a tracking number via UPS and they said that it's out for delivery currently. I'm now able to see my information on T-Mobile's website and the app. Like one of the representatives told me, I guess there was some issues with tracking orders on the T-Mobile side and what they saw on the screen when I called in was wrong. But I'm glad that UPS on their website has it on the way to me today. I also purchased acase off Amazon that was backordered, but now it's supposedlyarriving today as well. Which this is even better for me so Idon't have to wait to use my device orgo to Best Buy andget a temporary case until my clear fully enclosed case with a built in screen protector arrives. So to everybody that's still having shipping issues, I'm going to keep my fingers crossed and hope that you receive your devices soon! What was your original delivery date? My original shipping date was yesterday which it did leave yesterday. What happened was that in the computer with customer care they see all different crazy different dates when it's not true and not the case. Then the disappearing information was probably a bug on the website and the app.Which I have overnight delivery and it was supposed to be delivered today and it's still being delivered today like they originally intended. Which currently my order is on the truck andthe way to me, it said that it's going to be here today by 7PM ET the latest.Re: issues with my Google pixel 6 Pro preorder?
Here is another update for me. It's 9:50AM ET and now I have a tracking number via UPS and they said that it's out for delivery currently. I'm now able to see my information on T-Mobile's website and the app. Like one of the representatives told me, I guess there was some issues with tracking orders on the T-Mobile side and what they saw on the screen when I called in was wrong. But I'm glad that UPS on their website has it on the way to me today. I also purchased acase off Amazon that was backordered, but now it's supposedlyarriving today as well. Which this is even better for me so Idon't have to wait to use my device orgo to Best Buy andget a temporary case until my clear fully enclosed case with a built in screen protector arrives. So to everybody that's still having shipping issues, I'm going to keep my fingers crossed and hope that you receive your devices soon!Re: issues with my Google pixel 6 Pro preorder?
Here's an update for people that'sreading this post. It's now 1AM ET on October 28.I still haven't received a tracking number and I'm still unable to find my info. So what I'm going to do is check again later in the morning as soon as I wake up. Whichif I haven't received a tracking number and or my info doesn't appear again with that it has been shipped, then I'm going to go to the nearest store and see what they can do for me.Re: issues with my Google pixel 6 Pro preorder?
magenta1480587 wrote: am321 wrote: Perezs08 wrote: Mine just got back ordered till November. Up until a few hours ago it said delivery on 10/28 now it got moved. I preordered on 10/19. White pixel 6 pro. I'm having an issue because one representative told me that if it doesn't ship out by the 27th then I should give customer care a call. When I did that my Community member didn't want to help me and switched me to an overseas representative (rude and unprofessional). Then when I call back later in the day today when I had more time. They told me that it supposed to ship out tomorrow and it's waiting be picked up at the moment. I still haven't gotten any tracking number I'm still unable to see my order in any capacity on my own. The second phone call with the community rep they told me that they're having issues with their order system so you may not be able to find you order or the order information may be wrong. I don't know how accurate that is because nobody else I told you that when I called. Then no I have not went into a store as of yet, tomorrow in the morning I have some time and I'm going to go into the store and talk with them about it if I don't get any tracking number and or if the order doesn't pop back up for me to check and it shows thatup that it has shipped by the by tomorrow morning. Also someone told me in one of the Pixel groups on Facebook that they ordered the pro directly from T-Mobile's website yesterday with overnight 1-day shipping and it arrived to them today (10-27 and honestly I would take that with a grain of salt). So when I brought that up to the community customer care representative first they told me it's inorder of when you purchase the phone. I told the representative that I purchased it on the 19th as soon as your web site was fixed because the website had some technical issues not letting me purchase the phone unrelated to the preorder launch. While the other person purchased it on the 26 yesterday and received it today directly from T-Mobile's website. When I said all that she was mute about it and tried to switch the subject back to what she saw in the screen. Check the card you used to pay for it with. At the very least (if you financed) you should have had to pay tax. In my experience with pre-orders with T-Mobile they don't charge your card until the device is pretty much packaged and ready to ship. Sometimes their site is slow to update tracking info but your credit card company will still show the charge right away. That's what I did. Also I know that they don't charge you until it literally is going out the door. All I'm saying is because originally it was supposed to leave today, but thanksRe: issues with my Google pixel 6 Pro preorder?
Andy T wrote: This Shi#y, I pre ordered pixel 6 pro on 19th, did all the required digi signing, and my shipping date was 10-28 for the past 10 days I just rechecked it now and it says 11-12-21 to 11-18-21. Tmobile sucks at this, I even went into an actual store to pre order pixel 6pro on 10-19. What A joke Tmobile, I would have purchased from Google if you would have said I would not receive phone until middle of November. Nice way to treat A customer of 20 years. Mine has changed from the 27th to the 28th.Other than that,when I spoke to community team member on the phone in the later afternoon today, they told me that it's waiting to be picked up (I still don't see any bank). charges yet for the device. By the way I'm a customer of 15 years, so I can understand what you were saying by a longtime customer getting screwed over. Which Honestly though, I've never had any issues with multiple phones that I pre-ordered in the past. I haven't pre-ordered anything in 3-4 years until now, I was used to receiving the phone early even before the shipping information generated.Re: issues with my Google pixel 6 Pro preorder?
Perezs08 wrote: Mine just got back ordered till November. Up until a few hours ago it said delivery on 10/28 now it got moved. I preordered on 10/19. White pixel 6 pro. I'm having an issue because one representative told me that if it doesn't ship out by the 27th then I should give customer care a call. When I did that my Community member didn't want to help me and switched me to an overseas representative (rude and unprofessional). Then when I call back later in the day today when I had more time. They told me that it supposed to ship out tomorrow and it's waiting be picked up at the moment. I still haven't gotten any tracking number I'm still unable to see my order in any capacity on my own. The second phone call with the community rep they told me that they're having issues with their order system so you may not be able to find you order or the order information may be wrong. I don't know how accurate that is because nobody else I told you that when I called. Then no I have not went into a store as of yet, tomorrow in the morning I have some time and I'm going to go into the store and talk with them about it if I don't get any tracking number and or if the order doesn't pop back up for me to check and it shows thatup that it has shipped by the by tomorrow morning. Also someone told me in one of the Pixel groups on Facebook that they ordered the pro directly from T-Mobile's website yesterday with overnight 1-day shipping and it arrived to them today (10-27 and honestly I would take that with a grain of salt). So when I brought that up to the community customer care representative first they told me it's inorder of when you purchase the phone. I told the representative that I purchased it on the 19th as soon as your web site was fixed because the website had some technical issues not letting me purchase the phone unrelated to the preorder launch. While the other person purchased it on the 26 yesterday and received it today directly from T-Mobile's website. When I said all that she was mute about it and tried to switch the subject back to what she saw in the screen.Re: What does your Pixel 6 / P6 Pro pre-order look like?
Also here's an update. As of 9:30 AM ET on 10-27 I'm still not seeing my order. Also if I manually put in the order number and the rest of the info on T-Mobile's check order page I keep getting this. Also in the app and on the website under my account it tells me that I don't have any orders either. Which from the 19th untilthe 25th I was able to see my order on the app and website, then since the 26th all the information has completely disappeared.Re: issues with my Google pixel 6 Pro preorder?
Update as of 9:30 AM ET on 10-27 I'm still not seeing my order. Also if I manually put in the order number and the rest of the info on T-Mobile's check order page I keep getting this. Also in the app and on the website under my account it tells me that I don't have any orders either. Which from the 19th untilthe 25th I was able to see my order on the app and website, then since the 26th all the information has completely disappeared.
