issues with my Google pixel 6 Pro preorder?

Dr0xium wrote:

And before others suggest it, yes the store reps called the care  line themselves.  The rep on that end basically said "yes, we know a small number of orders were affected, they are in the wrong system, we cant move it over, the only thing we can do is cancel and place a new order in the right system".

Also I just want to let you know that when I call customer care when preorders first began they didn't know anything about it, they even told me that they're not going to have it. Then not even a minute after I hung up the phone, Chrome browser automatically refreshed the website and it appeared on their website. After that if someone was nice enough to take their time with you, then they would figure out that it was an internal issue on the website by trying on their computer and then calling their IT department who you said it was a website issue. I mean a lot of them told me on the 19th that it's the very first time that they ever heard of the Pixel coming to T-Mobile, which a lot of them said no and a lot of them couldn't confirm or deny it in any capacity.. They also told me that they are unable to do any orders for this phone and that I can only do it on the website, not even going into a store or on the app either ( once I called back after the website refreshed and it was listed there but giving me website issues trying to complete the order). 

I mean T-Mobile really dropped the ball and they weren't prepared for this. I think that they believed that it wouldn't have so many preorders as they did and it wouldn't be such a big lunch. So I just hope that they're better prepared for future Pixels from here on out.