IMS de LG se sigue deteniendo

I was able to find the fix on line (NO HELP FROM TMOBILE!) I called my " T-Mobile team EXPERT representative" to get resolution, of course you're speaking with someone in Asia who just gives lip service saying I was number one priority when they fix it. Asked to speak with an American (to hopefully get a more clear/honest/informed answer, but never received a call back, go figure). So went to a T-Mobile store and was told LG stopped pushing updates to their phones and I would just have to upgrade to a new phone (We have 3 of them that we bought through Tmobile). Their spring-loaded EZ answer since it's not their money- just buy new phones.... Seems like T-Mobile should own some of this, been a customer for almost 20 years. T-MOBILE AMERICA, ARE YOU LISTENING?