Forum Discussion
"LG IMS keeps stopping"
This started on one family member’s V30 yesterday and another today.
This affects more than one LG model.
Obviously T-mobile has changed something in the network.
See this thread here:
https://community.t-mobile.com/android-9/lg-g7-error-message-this-morning-43550
I have tried safe-mode, Disabling mobile data. Etc, etc. including all suggested on the internet and above thread with no success.
I would advise against making any changes until an official response is issued from someone with sufficient knowledge to understand what network-wide changes were made and explain how to correct the problem or how T-mobile intends to correct the problem.
I worked this issue for more than 8 hours today!
ok, just used the following suggestion:
SocialCatastrophe wrote:
Go to settings → Apps/notifications -> app info -> three dots -> Show System -> com-lge-ims-rcsprovider -> storage
Force stop and clear data.
This has fixed the issue for my mother's v20. At least for now…
At least it took away the 3 second pop up notice. However, I did shut down & restart and the messaged started popping up again. So I redid the above directions and the annoying pop up message has stopped,
DO NOT start resetting phones, folks. This problem just hit my LQ Q7+ out of the blue. Assume a T-Mobile problem which they should fix w/o user intervention, or w minimal intervention. I stand to be proven wrong, but I'm betting w others who think TM messed something up.
ok, just used the following suggestion:
SocialCatastrophe wrote:
Go to settings → Apps/notifications -> app info -> three dots -> Show System -> com-lge-ims-rcsprovider -> storage
Force stop and clear data.
This has fixed the issue for my mother's v20. At least for now…
At least it took away the 3 second pop up notice. However, I did shut down & restart and the messaged started popping up again. So I redid the above directions and the annoying pop up message has stopped,
I just got off a chat with T-Mobile support at 4:33 pm (central time), this was their response:
"I know how important it is to have a working phone most especially this time. As per checking here, the reported issue is from the LG and LG is already aware of this. As of the moment LG is already working closely on getting this fix the soonest the possible. We are also waiting an update form them regarding the issue."
There is nothing wrong with your LG phones. This is a T-Mobile network problem. LG has not made any changes to their cell phone android operating system or system apps, so T-Mobile must have made a network change that caused this error to pop-up. Push T-Mobile to correct their error.
This is definetly a T Mobile issue! I went in to the store and they told me LG updated/took away messaging overnight. Butmy daughter has a LG same phone as me but it is a sprint phone on tmobile network. They are lying anwe should be refunded or something. Iwas told my phone will never work again because LG stopped making them and tmobile is shutting stuff down on them.. A way to force us into buying an expensive new phone. I am beyond upset!!!!! Done with tmobile!
Hola Nash,
Yes, nothing I changed worked, and things I wanted to change were not accessible.
I’m frustrated I uninstalled and changed so many things, only having to make more changes just to get “back to zero”.
Tmobile is the problem. Once this is fixed. Run.
NashBrown wrote:
Do you think a system restore would work?
Wont work
it looks like a sim card issue when i took it out it stopped
This issue just hit my wife's phone. Did the obvious things, restart, attempt to close, disable, etc. We have identical LG phones "G7 ThinQ". These are Android 10 phones. Now I'm concerned if mine will show the same issues. I hope that this is a transient issue on T-Mobiles part.
