Forum Discussion
One way audio problems
I've been having intermittent 1-way audio problems for the last several months. (I can't hear the other person but they can hear me.) I am *not* using WIFI calling. There were times when it ...
Oh boy. That's no good. Since you've already filed the ticket, we'd need to look at the what our engineers found in order to get you pointed in the right direction. Speaking with Tech Support or our T-Force team would be the best bet on finding the ticket, and getting more info about this issue. I suggest giving T-Force a crack at this so you don't have to call. If you have a Twitter or FB account, you can use the links below to shoot them a message and have them give you the rundown on the ticket's status.
Okay. Thanks for letting me know. Intermittent issues like this are tricky, but not impossible to get a handle on. Since it's happening in multiple areas and you've already replaced the phone, the engineering ticket would be the best route.
I'd never ask you to lug around a suitcase full of diagnostic equipment. (That's not the most conventional way of troubleshooting.) What can help is keeping track of some specifics. Dates, times, numbers, and locations you've gone to when this happens should be enough. I understand that's not the easiest thing to track, but examples this detailed will help our engineers narrow down what's going on.
What I can do is run this by some of my internal folks to have this checked on your phone. I sent you a private message you can get to by clicking this link: https://support.t-mobile.com/inbox
Reply with the information listed there and I'll pass it along to have this looked at further. This way, we'll tackle the phone side and the network side. I want to give you a heads up, I have a feeling this will need to be handled with the ticket, but I'm willing to have your phone looked at too.
