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marcaronson408
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Re: "LG IMS keeps stopping"
Update: I see now that this same procedure was recently published by someone else. Had the same issue with an LG V30-- tried some of the suggestions on this thread and they didn't work. Called 611 and the rep gave me a solution that worked the first time I tried it. It continues to work after multiple reboots. Set airplane mode so that the messages stop plaguing you while you do the rest of these steps. Goto Settings->Apps & notifications->App info Click the "..." menu in the upper-right corner and select "Show system" Click on the app "com.lge.ims.rcsprovider" Click on "Force stop" Click on "Storage" and clear both cache and data. Repeat the previous 2 steps a couple of time (Force stop, clear cache, clear data). Disable airplane mode. Hope this helps others! Marc1Ver1like0ComentariosRe: One way audio problems
Unfortunately, I still have not received any communication back on this issue. The problem is happening less often now, but that has happened before. (ie, Problem stops happening for a while, then starts happening again.) I think that T-Mobile is a very progress company and, in general, does a good job of standing behind its products and services. Unfortunately, in this instance, I do not think T-Mobile has lived up to its normal standard. My experience with 611 on this specific issue has not been useful. Is there some way I can get connected directly with someone who will work with me to bring this to full resolution? Marc2Visto0likes0ComentariosRe: One way audio problems
Hi Mike, the replacement phone did not solve the problem. It is not specific to a phone number. It can happen at any time on the call. I called 611, but we are back to square one. They are asking engineering to check out the towers in my area. The reality check is: They already did this and did not find a problem. It has happened to me in multiple locations including Cupertino, San Francisco and Sonoma. I am told that once they come back with a clean bill of health on the tower, they will escalate it to someone else -- that they will call me back Thursday evening. It has been going on for 2 months now. I am discouraged that we are back to doing what has already been tried. I am open to carrying around some diagnostic equipment to help troubleshoot this as I do understand the intermittent issues are difficult to solve. I suspect it has something to do with the Marshmallow update. If there is anything you can do to help, it would be greatly appreciated. Marc3Visto0likes0ComentariosOne way audio problems
I've been having intermittent 1-way audio problems for the last several months. (I can't hear the other person but they can hear me.) I am *not* using WIFI calling. There were times when it would happen multiple times in a day. Then it totally went away. Now it's happening again, but less frequent -- probably 1x-2x/week instead of multiple times per day. It happens from multiple locations. My device is an LG G4 Marshmallow, standard T-Mobile firmware. (ie, No custom ROMs) I have tried with VOLTE both on and off...it seems to happen either way, although it seems to be less frequent when VOLTE is turned on. Of course, the issue being intermittent in nature, it is difficult to be sure that VOLTE on/off is having an impact. Is anyone else having this problem or have suggestions for resolving? T-mobile is sending me a replacement device. I have mixed feelings on the odds of that helping, but will try it out. Thanks! MarcSolved1.4KViews0likes17Comentarios