Forum Discussion
One way audio problems
I've been having intermittent 1-way audio problems for the last several months. (I can't hear the other person but they can hear me.) I am *not* using WIFI calling. There were times when it ...
Oh boy. That's no good. Since you've already filed the ticket, we'd need to look at the what our engineers found in order to get you pointed in the right direction. Speaking with Tech Support or our T-Force team would be the best bet on finding the ticket, and getting more info about this issue. I suggest giving T-Force a crack at this so you don't have to call. If you have a Twitter or FB account, you can use the links below to shoot them a message and have them give you the rundown on the ticket's status.
Hi Mike, the replacement phone did not solve the problem. It is not specific to a phone number. It can happen at any time on the call.
I called 611, but we are back to square one. They are asking engineering to check out the towers in my area. The reality check is:
- They already did this and did not find a problem.
- It has happened to me in multiple locations including Cupertino, San Francisco and Sonoma.
I am told that once they come back with a clean bill of health on the tower, they will escalate it to someone else -- that they will call me back Thursday evening.
It has been going on for 2 months now. I am discouraged that we are back to doing what has already been tried. I am open to carrying around some diagnostic equipment to help troubleshoot this as I do understand the intermittent issues are difficult to solve.
I suspect it has something to do with the Marshmallow update.
If there is anything you can do to help, it would be greatly appreciated.
Marc
