Forum Discussion
One way audio problems
I've been having intermittent 1-way audio problems for the last several months. (I can't hear the other person but they can hear me.) I am *not* using WIFI calling. There were times when it ...
Oh boy. That's no good. Since you've already filed the ticket, we'd need to look at the what our engineers found in order to get you pointed in the right direction. Speaking with Tech Support or our T-Force team would be the best bet on finding the ticket, and getting more info about this issue. I suggest giving T-Force a crack at this so you don't have to call. If you have a Twitter or FB account, you can use the links below to shoot them a message and have them give you the rundown on the ticket's status.
Unfortunately, I still have not received any communication back on this issue.
The problem is happening less often now, but that has happened before. (ie, Problem stops happening for a while, then starts happening again.)
I think that T-Mobile is a very progress company and, in general, does a good job of standing behind its products and services.
Unfortunately, in this instance, I do not think T-Mobile has lived up to its normal standard.
My experience with 611 on this specific issue has not been useful.
Is there some way I can get connected directly with someone who will work with me to bring this to full resolution?
Marc
