Forum Discussion
Pixel 3a call audio drops
I have a Google Pixel 3a that I bought from T-Mobile as soon as it came out. Recently I have experienced audio drops where the caller on the other line can't hear me and it now happens to 100% of the calls that last more than 10 minutes. These are not full call drops, Just a malfunction in the audio somehow. I looked into Google forums and found out that many other users on T-Mobile who have the Pixel 3A are experiencing the same problem. Has anyone else here in the T-Mobile community experience this? I tried calling customer support but now they have covid 19 hours and are closed. Any thoughts or help from the community would be appreciated or even anyone in T-Mobile for that matter.
Can you give our Solucionar problemas de audio en las llamadas | Asistencia de T-Mobile page a shot? It's got some helpful steps for issues like this.
Business customer here and have two pixel 3a's on my account. We have call audio drop outs on both pixels....hmmmm.....once is a anomaly twice is a pattern and a problem. Crazy my employees have to use comms app as a work around to use new equipment on a new network that is a 5 month old problem. Phones purchased from TMO. Was not a byod
Tmo Mike, should I tweet @google & Tmo to escalate this? Thanks for your help
I also have calls dropping on tmobile with the pixel 3a. I've tried resting everything and nothing is working. Tried turning off wifi calling but nothing.
I will confirm what Magenta said, the only way to fix the problem with the audio drops on the pixel 3a is to change to 3g. My phone works perfect then. I do have to switch between Lte and 3g, one for online items and one to use the phone. A total pain in the a##. Not sure if it's google or tmobile, either way now I understand why tmobile doesn't carry the pixel 3's anymore.
Someone mentioned that they were pretty sure it was the Pixel 3A speaker cutting out. When my audio just cut out, I plugged in my headphones and I could hear again.
That doesn’t fix the problem, but might give you a work around.
