Forum Discussion
New phone is locked
I just got a new phone(S21). I took it to a T-Mobile store with my old phone to have the data transferred over. Everything was fine, until a little while ago, when I was going to start updating my ...
Your phone will be locked until you meet the usage requirements once the phone is paid off.
https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy
The phone is paid in full. I'll be going to a T-Mobile store tomorrow on my way to work to take care of this problem.
