Forum Discussion

Momofry's avatar
Momofry
Newbie Caller
Hace 2 años

Not sending messages to one person

About 4 months ago everyone was complaining about their text not going through for one person and the number kept saving as SIP: even when you entered a number. The SIP has stopped but I am still hav...
  • HeavenM's avatar
    Hace 2 años

    Ok, since you are still getting that SIP error message, I would suggest that you reach out to our customer support teams to get a ticket filed for the message failure just to your son. They can get the exact error message details as well as the dates and times for the message failures. That way the engineering team can take a deeper look and iron out those kinks.