Forum Discussion
What does your Pixel 6 / P6 Pro pre-order look like?
I paid off a "free" phone, upgraded my account and don't see the Pixel 6 Pro pre-order in my order status. Is this normal? If you have a Pixel 6 or Pixel 6 Pro pre-ordered, how does that appear on ...
The Pre-order is listed with an estimated ship date between 11/12 and 11/18. This is not shipping info as in tracking from a shipper. It's a date range in which T-Mobile expects to ship my phone. When they ship, I expect a notification, and tracking information for the shipment. Between now and then, nada.
blackops wrote:@jagsnice that is awesome good for you that is awesome.
I was told by customer care today that mine is November 19th. Local stores said they are not getting the pro model until middle to end of November so to pre-order it since they are not sure how many they will end up getting.
This whole release has been a big Charlie Foxtrot.
Yeah its been rough for sure!
- Google doesn't have enough production units
- Google procurement pipe is thin enough that a miniscule number of retail locations (mostly high volume in key cities) got any stock of the pro
- T-Mobile was already upgrading the systems involved in phone upgrade which wasn't going well
- When preorder hit, the site was overwhelmed in the first few hours and on the first day a lot of orders were fielded incorrectly by customer care for manual placement
- T-Mobile order check isn't super clear on pre order status resulting in bad support data
- There is no way right now for front line teams to "see" where you are in line. It's amazing to me that it's the case but appears to be true
- Every carrier and many retailers are getting feedback about people wanting phones and not happy waiting. The key T-Mobile difference is the lack of authoritative communication. Where ATT recognized order expectations needed to be reset, they sent an affirmative email. T-Mobile did no such thing.
