Forum Discussion
The WORST customer service I have ever received occured today while attempting to pay my T-Mobile bill.
The WORST CUSTOMER SERVICE EXPERIENCE I HAVE EVER RECIEVED FROM T-Mobile occurred today June 12, 2024.
I have 2 accounts and tried to pay both using my phone. As I was unable to switch to the 2nd account using the automated system I requested a customer service representative.
The representative by the name of Maria was HORRIBLE....her concern was advising me of an additional $10.00 charge for paying my bill as opposed to assisting me to resolve the issue of why I was unable to access the 2nd account using my phone.
When I asked to speak to a supervisor she stalled the transfer by placing me on hold for a long time.
Once I was finally transferred to a supervisor by the name, Bella I was further frustrated by her lack of concern in resolving my issue. At no time either representative offer to troubleshoot the problem nor direct me to knowledgeable staff capable of resolving my issue .
Is this CUSTOMER SERVICE ???? NOT AT ALL...NEVER SHOULD A CUSTOMER HAVE TO SPEND AND HOUR ON THE PHONE TO RESOLVE AN ISSUE and then be told ...."That will be $10.00 for frustrating you and NOT resolving your problem 😡. "
ABSOLUTELY DEPLORABLE !!!!
I hear you!!! I went into a TMobile store today because I accidentally dropped my phone and my screen cracked to see what I could do. I told them that I have been looking to upgrade. The girl was trying to help me, but said that because I cracked my screen I wasn't eligible for any upgrades and I could finance a new one. She asked her manager if there was anything I could do and he said I've already told you plenty of times and they started arguing right in front of me and then walked away just leaving me standing there. The girl just said guess its because im a woman and then told me I guess fill out a claim and there wasn't much I could do. Ive been with them for 20 years and never damaged anything until now. My phone still worked except for a crack in the screen and she wouldnt even tell me what an upgrade would be if it wasnt broken. They only care about new customers so they can treat their current customers like absolute garbage without repercussion!!!!!
You can upgrade even with a broken screen you just can't trade it in. You can try going to a mall kiosk or look for a U-Break-Ifix shop that can repair the screen.
Go into your MyTmobile account and check for upgrades there.
