Forum Discussion
What does your Pixel 6 / P6 Pro pre-order look like?
I paid off a "free" phone, upgraded my account and don't see the Pixel 6 Pro pre-order in my order status. Is this normal? If you have a Pixel 6 or Pixel 6 Pro pre-ordered, how does that appear on ...
The Pre-order is listed with an estimated ship date between 11/12 and 11/18. This is not shipping info as in tracking from a shipper. It's a date range in which T-Mobile expects to ship my phone. When they ship, I expect a notification, and tracking information for the shipment. Between now and then, nada.
After some of the responses here, I went into the store to see if they could help get to the bottom of things. Somewhere, somehow, the pre-order went from the customer care team into the "wrong" system.
It didn’t trigger the equipment agreement, so it didn't get a place in “line” or show up as a valid order.
All in all - despite calling on the 19th right after the phone showed on the website, and despite 3 different support conversations assuring me I have a valid order…. I didn't have a valid order.
So we fixed that and now I am "back of the line" and will get the phone weeks after release. I'm not happy. It's also a first world problem, so keeping perspective and going on with my life. Just really wouldnt recommend the T-mobile experience to anyone anytime soon.
