Forum Discussion
What does your Pixel 6 / P6 Pro pre-order look like?
I paid off a "free" phone, upgraded my account and don't see the Pixel 6 Pro pre-order in my order status. Is this normal? If you have a Pixel 6 or Pixel 6 Pro pre-ordered, how does that appear on ...
The Pre-order is listed with an estimated ship date between 11/12 and 11/18. This is not shipping info as in tracking from a shipper. It's a date range in which T-Mobile expects to ship my phone. When they ship, I expect a notification, and tracking information for the shipment. Between now and then, nada.
Dr0xium wrote:blackops wrote:@jagsnice that is awesome good for you that is awesome.
I was told by customer care today that mine is November 19th. Local stores said they are not getting the pro model until middle to end of November so to pre-order it since they are not sure how many they will end up getting.
This whole release has been a big Charlie Foxtrot.
Yeah its been rough for sure!
- Google doesn't have enough production units
- Google procurement pipe is thin enough that a miniscule number of retail locations (mostly high volume in key cities) got any stock of the pro
- T-Mobile was already upgrading the systems involved in phone upgrade which wasn't going well
- When preorder hit, the site was overwhelmed in the first few hours and on the first day a lot of orders were fielded incorrectly by customer care for manual placement
- T-Mobile order check isn't super clear on pre order status resulting in bad support data
- There is no way right now for front line teams to "see" where you are in line. It's amazing to me that it's the case but appears to be true
- Every carrier and many retailers are getting feedback about people wanting phones and not happy waiting. The key T-Mobile difference is the lack of authoritative communication. Where ATT recognized order expectations needed to be reset, they sent an affirmative email. T-Mobile did no such thing.
Bottom line ball dropped by Google, they even made a statement that they ramped up production for this launch because they were anticipating a big pre order rush for this phone because they actuall marketed it somewhat unlike they have before in past. Plus price point is there, TMobile failed miserably with communicating the info they had with it's customers and letting us know the truth about the situation.
