Forum Discussion
Any way to get the $1000 iPhone 15 Pro upgrade deal without sacrificing remaining bill credits?
After talking to someone in customer service I’m pretty sure the answer is “no”, but I figured I’d ask here just in case I missed something since the fine print is really confusing: My starting poin...
Makosuke wrote:
Thank you both, I appreciate the info, although it’s the same conflicting info I’ve now gotten from T-Mobile reps.
The rep on the phone said I'd have to pay off my balance and give up the credits, but the chat rep I talked to a few minutes ago said the opposite, that the bill credits persist after I've paid off the balance. The latter sure seems to make more sense, but I wish the messaging was more consistent.
It all depends on the offer. I wouldn't do it yet and have @HeavenM the community manager look into it.
I was going to pay of 2 of my LG’s with bill credits and was told by a tier 2 support reo that I would lose the bill credits on the second phone since it was a bogo.
I think there's a lot of new reps so I asked using messenger on Tmobile’s Facebook page since that's where their support went to after they left this forum.
