what's up with T-mobile removing autopay discount for credit cards?

My family will be switching to someone else. Not going to use my debit card or bank account info especially since a T Mobile employee had stolen my credit card number. I was able to get the money back since it was the credit company's money not my own... With a debit card it will be impossible to get the money back if the debit card number gets stolen since it doesn't have the same protection as a credit card... So since my info was already stolen once by these idiots we will be switching to another company now.. This is what happens when you screw over your customers.... It's insane... And T Mobile had 3 data breaches already... 

Just un-enroll from autopay.  Let them mail you a paper bill and send them a check for payment.  See what that does to their costs.

This is just a money grab.  Forcing you to use certain payment options to receive a discount means T-Mobile is having money issues.  Sad to see.

T-Mobile is going to lose a lot of customers they are now behaving like the other carriers with subpar service I call bs on the team of experts because when I call 611 my call gets routed overseas and I can hardly understand the rep on the phone not to mention the data breaches they have had I hope someone gets really smart and bring a class action against them because they are reckless with your info and it's just flat out wrong. They want your bank info so the next data breach all of your money will disappear 

With all the hacking that happens to large corporations, I don't feel comfortable allowing access to personal data only to be scooped up by thieves and scammers. This happens too frequently. T-Mobile was already hacked in November of 2022, and although they claim they were able to contain the breach only a day later, it still was vulnerable to a security flaw as large corporations stand. (T-Mobile hack: 37 million customer data stolen in November data breach | CNN Business). At least with credit cards, there are more protective measures in place, as opposed to debit cards or banking policies.

TMobile can't keep my data safe and they want me to pay with a bank account or debit card?? NO WAY!!! I believe their offering is already overpriced (look at what Europeans pay for cell service!!) so clawing back the discount with this non consumer friendly scheme just makes TMO way less appealing. This is just a money grab to make their targets, nothing else. Everything in the USA has credit card fees built into their price given that is likely the prevalent way of paying nowadays. After 20 years with Tmobile I am seriously considering switching my family to another provider.

Tmobile - very POOR CHOICE on your part!!

I just got the same message today, I only have 2 phones.  Sorry for your burden.  

I'm torn.  I pay my bill with the 3rd credit card, the orange one, I don't remember what it's called, I don't carry it with me.  Only use it for the cash back.  NOBODY has my bank account info except the mortgage people.  I don't like to use a debit card since it's coming right out of my account and if that number becomes breached (thanks t-mo), then that's a drain on my account.  Is all that worth $10?  Not really sure.

No way to use my debit card to pay T Mobile! I'm highly disappointed from that T Mobile decision..We have family plan with 5 phones and my son starts to look to switch to some other phone company!

This is so WRONG! After suffering *several* hacks & thefts of personal identity information because of T-Mobile's lax security T-Mo now expects me to give them access to my debit card or bank account!?! T-Mo must be CRAZY! NEVER!!!

And, yah, shopping around with other carriers… 

that is a cost of doing business - same with debit cards - not a new phenomena and an acceptable practice to provide customers with flexible payment options (also, note that we jut signed up last month)