Forum Discussion

Deia's avatar
Deia
Newbie Caller
Hace 4 meses

IMEI bloqueado

Goodnight! My name is Andreia, I had my iPhone 11 with IMEI 357143267509658 stolen, the police recovered the device but there is a block with T-Mobile due to loss, theft or theft. I have the incident record, purchase document and everything to prove that the device is mine. How can you unlock my device? My contact email is: deiaamaro699@gmail.com

 

  • gramps28's avatar
    gramps28
    Router Royalty

    Did you file an insurance claim and did you get a replacement phone? If so the phone belongs to the insurance company.

    If not there is no one on this board that has account access so you're going to need to call or text 611 or use messenger on one of Tmobile’s social media like Facebook or Twitter to see if they can help.