Forum Discussion
Any way to get the $1000 iPhone 15 Pro upgrade deal without sacrificing remaining bill credits?
After talking to someone in customer service I’m pretty sure the answer is “no”, but I figured I’d ask here just in case I missed something since the fine print is really confusing: My starting poin...
Makosuke wrote:
Thank you both, I appreciate the info, although it’s the same conflicting info I’ve now gotten from T-Mobile reps.
The rep on the phone said I'd have to pay off my balance and give up the credits, but the chat rep I talked to a few minutes ago said the opposite, that the bill credits persist after I've paid off the balance. The latter sure seems to make more sense, but I wish the messaging was more consistent.
It all depends on the offer. I wouldn't do it yet and have @HeavenM the community manager look into it.
I was going to pay of 2 of my LG’s with bill credits and was told by a tier 2 support reo that I would lose the bill credits on the second phone since it was a bogo.
BillC19136 wrote:I have the same deal and was told the same thing. Did you try and upgrade yet, and if so how did you make out?
Bills are always a bit janky for a couple months after an upgrade, but it seems to have worked out fine for me. I got the remaining 6 payments written off on the 30-month phone, $1000 worth of total trade-in value for it, and a new phone with nothing but tax and a small service fee of some sort ($20 I think) up front. I got a 256GB 15 Pro, and the extra $100 will also be spread out over two years of payments.
Monthly payments on Go5G are $10 higher than Magenta Max and all I really get for it other than this trade-in deal (and maybe future ones, although I assume we’ll get yet another pointless plan change next yer) is an extra 10GB of tethered data, but still come out well ahead.
This is the same as all past Tmo trade-in deals, but it's of course weird the way you get the credit for the trade in: About $350 "up front" for the phone, plus the remaining about $650 spread out over the next 24 months as bill credits. So instead of your 24-month device payments being $0, you are still paying maybe $15 a month because you got a chunk upfront.
What's different from the past is how that $350 was handled: Before, I'm pretty sure that showed up directly as a bill credit, so actual bills for the first few months were "free" before going back to normal. This time, that part of the trade-in value was applied to the remaining balance on my other half-paid-off phone, so instead of having 11 payments left I now only have 4. It's still showing 11 bill credits left, so it doesn't appear I got ripped off on anything, and (unless it's lying) starting in 4 months my bill will go down quite a bit for a while because one of two phones will be paid off but the old trade-in credit will still be applied for a while.
