Forum Discussion
return label for a trade in phone
I'm not able to locate the return label on T-Mobile website in order to send in my trade in device before the 30 days expire. Can anyone give me directions to finding the prepaid label? Gracias
You’ll want to contact our Care team and have them look up your account and walk you through the return proces.
Same issue here can't find the label on my order status and waiting for few days to get labels in email . I ordered my new iphones via online with trade-in iPhone 8. New iPhone 12 arrived and activated but no sign for trade info. I think tmo online system for ordering new phone with trade-in option not working as supposed to work or a least in my case.
Did you also order via Online or via phone.
