Forum Discussion
return label for a trade in phone
I'm not able to locate the return label on T-Mobile website in order to send in my trade in device before the 30 days expire. Can anyone give me directions to finding the prepaid label? Gracias
You’ll want to contact our Care team and have them look up your account and walk you through the return proces.
ACTUALIZACIÓN: New Customer:
Just get off on phone with another Rep. What i was told that the order I placed online 1 week ago never get the iPhone trade-in promo attached even I submit all the info about trade-in phones like IMEI... So Even they ship me the labels there is no guarantee that the promo will be applied to my order. Only recourse i have is to cancel that order and placed a new order. So they cancel my order and asked me to ship back my 3 iPhone 12 free of charge . Then they placed a new order and told me that original promo still available ( New line,$830 for iPhone 8 Trade-in). They put in the order over phone and I get all the paper work over email. I sign and new order status now mention about Trade-IN but only thing weird is its saying one time credit of $90 not $830 . So not sure what the HELL i will get back as Credit. But all the shipping labels are there under Order Status for Trade-In return. Rep did mention to me the promo has one time credit and not credit spread over 30 months.Which kind of strange too.
I have a strange feeling that I will get one time credit of $90 per phone and that's it, instead of $830 over 30 months. I will check again with them about this $90 Credit.
Evaluación de intercambio
Original estimated value:$90.00
