Forum Discussion
T-Mo App gets stuck in a loop
The app prompts for my TMo-ID & Password; i enter the info and click log in. From there it gets stuck in a loop of showing "processing" and then a screen with just a spinning pink circle. It will sit...
Is this with the T Life app or the T-Mobile app, or both? I would be curious if it is happening with one and you have not tried the other yet, does it happen with both apps or just the one of them? If one of the other works and you can do what you need to do with the one that wors, that would be a workaround. If the T Life app works, the good news is (or so I've read) it will eventually replace the T-Mobile app.
I would have thought deleting the app and reinstalling it is likely to work, but @toolage y @westergardja say that didn’t work. So, some other ideas:
Are you using a VPN? If so, try turning off the VPN to see if that is the issue. If the VPN is the issue and you want to keep the VPN on, try a different connection location.
Are you on wi-fi when this happens? What if you turn off wif-fi and use the mobile network?
Is your OS up to date?
