Assurant Nightmare!!!! Stay Away from this company.
Ok I filed a claim for My iPhone 15 pro max. Paid the Deductible and sent back the damaged phone. Keep a photo of the tracking. All of a sudden an 800.00 charge shows up for Non-returned device. After Getting a T-Mobile rep on the phone they put me on a three way call with Assurant. Low and behold they did receive the phone!!!!The T-Mobile Rep. tells me they put a hold on my account to wait two billing cycles to remove it. (How cant they take it off right then and there is ridiculous) Then T-Mobile takes 414.00 out of my account two weeks later. After calling T-Mobile AGAIN and I was told the First rep didn't do what he was supposed to due and I would have to wait 18 days for T-mobile to reverse the charge. Funny how they can take my money and it takes 18 days to put it back. I then made sure I deleted all form of payment methods off my account to block any more shenanigan's from T-Mobile's Flunkeys. Now I have to wait till I can get return calls from T-Mobile to, I guess check that things are being fixed and my 414.00 is returned.Moral of the Story….DO NOT USE ASSURANT!!!!!!
account disabled
Welcome to T-MobileWe are sorry, your online account access has been disabled. Please contact the primary account holder to re-enable your account also.. every time I leave and come back home.. I have to reconnect to my WiFi.. why is that??? Didn't do that until this happened with the account being disabled
Trade in Iphone
So, I recently decided to trade in my iPhone 11 for the iPhone 14 Plus. They sent me the materials to mail it in, and I followed the instructions. The only issue I'm having is with the shipping label. I thought the label they sent was for the package, but I went to two different places, and they told me it was just my home address label. I'm not sure what to do because I need to send this phone back as soon as possible. I checked the website and found information in the contact and support section about printing a shipping label, but nothing happened when I tried to print it out. Does anyone have any suggestions on what I should do? This is my first time doing a trade-in.
Not receiving authentication/verification code from SSA Benefits website.
Hi all! Over the past weeks I have not been receiving various codes that a website will send in order to authenticate your login. Specifically the SSA Benefits website. Has anyone else has this issue, what did you do to resolve it? I am trying to avoid having to get a code mailed which takes days. Is this a TMobile issue?
T-Mobile Tuesday deals are not working!
For the past 2 months and a half, basically since I got an account with T-mobile, my T-Life app works perfectly fine except for the offers on the Tuesday deals. I have talked to etch support but they couldn't figure out what happened and I went into 3 DIFFERENT locations all for them to try and update my phone and app, but no luck. After I spoke to tech support through the T-mobile location they told me to wait for the iOS 18 update which is in 2 MONTHS!. Does anyone know how to fix this? All it says is " There's a glitch in the system, we're working on it. Please check back later." I've been checking in for 2 months so idk where else to ask for help.
