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Gasmonkey1701's avatar
Gasmonkey1701
Newbie Caller
4 months ago

Assurant Nightmare!!!! Stay Away from this company.

Ok I filed a claim for My iPhone 15 pro max. Paid the Deductible and sent back the damaged phone. Keep a photo of the tracking. All of a sudden an 800.00 charge shows up for Non-returned device. After Getting a T-Mobile rep on the phone they put me on a three way call with Assurant. Low and behold they did receive the phone!!!! The T-Mobile Rep. tells me they put a hold on my account to wait two billing cycles to remove it. (How cant they take it off right then and there is ridiculous) Then T-Mobile takes 414.00 out of my account two weeks later. After calling T-Mobile AGAIN and I was told the First rep didn't do what he was supposed to due and I would have to wait 18 days for T-mobile to reverse the charge. Funny how they can take my money and it takes 18 days to put it back. I then made sure I deleted all form of payment methods off my account to block any more shenanigan's from T-Mobile's Flunkeys. Now I have to wait till I can get return calls from T-Mobile to, I guess check that things are being fixed and my 414.00 is returned. Moral of the Story….DO NOT USE ASSURANT!!!!!!   

1 Reply

  • Same happened to me I sent out my iPhone in August 2024. We are in January 26, 2025 have not received anything paid at the deductible of 108$ they still charge me 650 out of my account gave me the runaround they don't answer my calls. They said they're gonna call me back. Nothing has been done and lawsuit please join me because I'm ready for this insurance for three years and December 2024  don't give your money to this insurance really bad. They don't do their job and they don't even call you back. 

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Stay Away from this company.","id":"message:97863","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:69399"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:apple"},"conversation":{"__ref":"Conversation:conversation:97863"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:97863"},"body":"

Ok I filed a claim for My iPhone 15 pro max. Paid the Deductible and sent back the damaged phone. Keep a photo of the tracking. All of a sudden an 800.00 charge shows up for Non-returned device. After Getting a T-Mobile rep on the phone they put me on a three way call with Assurant. Low and behold they did receive the phone!!!! The T-Mobile Rep. tells me they put a hold on my account to wait two billing cycles to remove it. (How cant they take it off right then and there is ridiculous) Then T-Mobile takes 414.00 out of my account two weeks later. After calling T-Mobile AGAIN and I was told the First rep didn't do what he was supposed to due and I would have to wait 18 days for T-mobile to reverse the charge. Funny how they can take my money and it takes 18 days to put it back. I then made sure I deleted all form of payment methods off my account to block any more shenanigan's from T-Mobile's Flunkeys. Now I have to wait till I can get return calls from T-Mobile to, I guess check that things are being fixed and my 414.00 is returned. Moral of the Story….DO NOT USE ASSURANT!!!!!!   

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Ok I filed a claim for My iPhone 15 pro max. Paid the Deductible and sent back the damaged phone. Keep a photo of the tracking. All of a sudden an 800.00 charge shows up for Non-returned device. After Getting a T-Mobile rep on the phone they put me on a three way call with Assurant. Low and behold they did receive the phone!!!! The T-Mobile Rep. tells me they put a hold on my account to wait two billing cycles to remove it. (How cant they take it off right then and there is ridiculous) Then T-Mobile takes 414.00 out of my account two weeks later. After calling T-Mobile AGAIN and I was told the First rep didn't do what he was supposed to due and I would have to wait 18 days for T-mobile to reverse the charge. Funny how they can take my money and it takes 18 days to put it back. I then made sure I deleted all form of payment methods off my account to block any more shenanigan's from T-Mobile's Flunkeys. Now I have to wait till I can get return calls from T-Mobile to, I guess check that things are being fixed and my 414.00 is returned. Moral of the Story….DO NOT USE ASSURANT!!!!!!   

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Assurant Nightmare!!!! Stay Away from this company.","moderationData":{"__ref":"ModerationData:moderation_data:165186"},"body":"

Same happened to me I sent out my iPhone in August 2024. We are in January 26, 2025 have not received anything paid at the deductible of 108$ they still charge me 650 out of my account gave me the runaround they don't answer my calls. They said they're gonna call me back. Nothing has been done and lawsuit please join me because I'm ready for this insurance for three years and December 2024  don't give your money to this insurance really bad. They don't do their job and they don't even call you back. 

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