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aredfern22
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Returning phone not found at t-mobile warehouse
Has anyone had the same experience as me with getting a new phone, and then returning the old one to get a promo, just to be told that it wasn't scanned in @ the t-mobile warehouse, even though I have UPS tracking and proof of delivery? They show the package was received via tracking but that the phone wasn't scanned in so they're not going to honor my promotion. This is absolutely awful! I did what I was supposed to do, and now I'm being punished because some incompetent employees either lost of stole the phone from the warehouse. If anyone has had this problem and been able to get it resolved, please share your experience and what you may have done. I'm not having any luck, but instead being stuck with a $1,000 bill for a phone.48Visto0likes0ComentariosRe: Tmobile problems on my return of phone
I am having this exact same problem. I purchased a new phone due to a promotion and once received, I shipped my old phone back via their plastic package and shipping label via UPS. I show tracking of the phone being received at the tmobile warehouse; however, tmobile is saying that they didn't receive the phone or it wasn't scanned in, and basically there isn't anything they can do. They did credit my account for 1 month the 40 some dollars for the month, but I don't want to have to call them every month and essentially re-tell the same story for month after month. Has anyone ever had a resolution with this common problem? Please share any advice anyone may have if you've ever had this resolved. Feel free to text me at 740-891-3028 Thanks!14Visto0likes0Comentarios