Forum Discussion

rosm2004's avatar
rosm2004
Network Novice
Hace 20 días

T-Mobile iPhone users not receiving texts from my Verizon Samsung

All of a sudden, since Friday, at least 4 people with whom I have been texting up to then can no longer see my messages or my replies to their messages. I am with Verizon and have a Samsung Note 10+. All of these people have iPhones (various models) with T-Mobile.

I can see their messages to me, but they can't see my messages. I have no problems with some iPhone users who are not with T-Mobile.

I have called Verizon and had my phone reset and restarted, but there’s no change.  

Is anybody else encountering this problem? How to solve it?

  • syaoran's avatar
    syaoran
    Transmission Titan
    Hace 19 días

    I text back and forth with one of my friends almost daily on Verizon.  She uses an iPhone and I am using an s23 Ultra on T-Mobile.  No issues.  Are their iPhone's up to date, including iMessage?  Apple has started blocking things from working on devices that are not up to date. 

  • rosm2004's avatar
    rosm2004
    Network Novice
    Hace 14 días
    syaoran wrote:

    I text back and forth with one of my friends almost daily on Verizon.  She uses an iPhone and I am using an s23 Ultra on T-Mobile.  No issues.  Are their iPhone's up to date, including iMessage?  Apple has started blocking things from working on devices that are not up to date. 

    Thank you for your reply, syaoran.

     

    I am going nuts trying to resolve the issue.

    To clarify, I have a Samsung (Android) with Verizon and the problem I’m having with people who have an iPhone with T-Mobile. 

    • I found 5 people who are/were not receiving my messages. 
    • They all use iPhones. I verified that 4 of them are with T-Mobile. I don't know about the 5th. 
    • Other iPhone users who are with Verizon do not have the problem.
    • My default messaging app is mysms, but I tried it with Samsung messages with the same result.
    • In another forum, someone suggested it could be an RCS issue and that I could try turning it off. I couldn't find anything in either app about RCS. So, I downloaded Google Messages and turned on RCS Chat, and enabled the option to send as text message if RCS isn't available.
    • One of the 4 contacts, who had updated her iPhone, then received my text; another who bought a new iPhone was then also able to receive my messages.
    • A third still cannot receive them, and no amount of my adjusting the RCS settings works

    I called Verizon. The tech refreshed everything but said I need a new sim card. I said I would go to a Verizon store to get it replaced instead of waiting to receive it in the mail. But when I went yesterday, the person there said I was still getting reception, so I don't need one, and that they don't replace sim cards anyway.