Forum Discussion
Trying to buy new iPhone
I am trying to buy a new iPhoneSE on the Apple website. When I get to to the part of their form that asks me for my "wireless number" and last 4 of my social so they can contact T-Mobile, it does...
Since this has to do with your account, you'll have to call Tmobile or contact T-Force on Twitter or Facebook. No one here can see your account or personal info. 😉
It is the Apple site that is not taking the info I type in for my T-Mobile credentials. When I use the Apple site to try to purchase the iPhone, I can only get as far as the page that asks me for the carrier info. Here is a copy/paste of the messaging on that web page:
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Now let's get your new iPhone ready.
• We'll contact T-Mobile so you don't have to.
• You'll keep your existing number and rate plan.
• Your current phone will work until you setup your new iPhone.
We just need a few account details: Verify your account
Wireless Number :
Last 4 of the account holder's SSN :
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Once I enter my "wireless number" (which I assume is my cell phone number) and the last 4 of my social, I receive this error message:
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The information you provided does not match the carrier's records. Please re-enter your information and try again, or contact T-Mobile.
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As I've said, I am the only user of my cell phone, and T-Mobile should have only MY social security number in its records for the number/account. So don't understand why I am receiving this error message?
