Forum Discussion

CMcMillan's avatar
CMcMillan
Network Novice
Hace 3 meses

Concern My Bill

Hello T-Mobile,

 

I pay my bill every month,  today and I went in to pay my bill and it your system stated I had a past due amount.  I don't understand.  T-Mobile has done this type of action to me twice, that I have caught.

Gracias

Mrs. McMillan

t-mobile
  • syaoran's avatar
    syaoran
    Transmission Titan
    Hace 3 meses

    All billing related issues need to be addressed with Customer Care by calling 611 from your T-Mobile line or by sending a DM to T-Mobile on Facebook or Twitter.  

    Depending on how you pay your bill.  There might be some processong time that is causing the payment to arrive late.  If you have visited a store, had some charges for things outside of your plan, or have recently upgraded your device.  There might be some added fees associated with that.