New rate increase

EVERYONE MUST FILE A COMPLAINT against T-Mobile with the Federal Communications Commission, and Federal Trade Commission (ReportFraud.ftc.gov)!!!!  T-Mobile has to respond to them, and this is the only way to battle them as a whole.  

To FCC

I've been a T-Mobile customer for 15 years now. I was always reassured throughout all the years through management and all T-Mobile staff that my plan will never go up in price. It is a grandfather plan, and is not subjected to any type of raise. I just received a text from T-Mobile stating that there has been no increase for 10 years. They will now charge five dollars more per phone line, and two dollars a line per wearable per month. This is not acceptable, I was always reassured from all T-Mobile staff that rates will never increase with the plan that I have. This is fraud, and it's not acceptable.

FCC Responce

Hi ####, Thank you again for your submission to the FCC. The FCC's role in this process is to facilitate a conversation between you and your provider. We received a response from your provider to your Ticket No. #######. Here's what happens next: - Your provider is required to send you a written copy of its response. Keep in mind, If the carrier sends the response by postal mail, it could take up to 10 days for you to receive the response. - Please review your provider's response. If the issues you raised in your ticket remain unresolved, you can reply directly to this email with a short description of the problem. - Keep in mind that billing adjustments or other actions by your provider could take time to implement. - If we do not hear from you within 30 days, your ticket will be closed. - If you have new issues with your provider, you can file an additional complaint by going to: consumercomplaints.fcc.gov

To FCC

They contacted me by a letter, and did NOT address, and confirm the PROMISE made for the last 15 years that my rates will NEVER INCREASE. They will get away with what the FCC will allow them to unless you guys act. They acquired a lot of customers over the years based on a lie, and promised that our plans were grandfathered in for the life of service unless WE would change our plan. Now they state that they will pay our last month if we would decide to leave them, and go to a new carrier as long as we would give them a 60 day notice; WOW! Why would they do that if they have done no wrong?????? Paying one months service is nothing based on our monthly rate for life. Don't allow them to do this, for it is wrong, and should be against the laws of our land. This is simply corporate greed, and should not be allowed. Why should we be punished for corporate greed? At the end of their letter, they simple asked that I withdraw this complaint; that will not happen. We are not talking about some mom & pop business, we're talking about a massive corporation that our government allowed them to merge to become even larger, and more powerful. This is ALL WRONG, AND SHOULD NEVER BE ALLOWED!!!!! The letter was similar to a politician; evading the issue with rhetoric.  

I just filed a complaint with the Federal Trade Commission. 

Yesterday I filled a complaint with the FCC. Today I received the below response.

Gracias por tu envío. Based on our review, your Ticket No. _____ was served on your provider on July 17, 2024.

Here's what you can expect from the FCC's informal complaint process:

- Your provider should contact you directly in an effort to resolve your issue.
- The FCC's role in this process is to facilitate a conversation between you and your provider.
- Your provider is required to submit to the FCC a written response regarding your issue no later than 30 days from today.
- The FCC will not contact you until we receive a response from your provider.

That is their standard e-mail message to all complaints.  They will notify T-Mobile of your complaint, and they will first respond to the FCC, and then send you a letter, in which will be just rhetoric.  T-Mobile will ask you to withdraw your complaint, do not do that.  The FCC will once again respond to you, and you can reply to the e-mail with a message.  

T-Mobile's president responded to my e-mail that I sent him, and it was all rhetoric.  The below class action suit is how we will be protected.  I will not withdraw my complaint against T-Mobile with the FCC even though the suit has been filed.  Don't leave T-Mobile, that is what they want you to do.  

A class action suit has been filed in U.S. District Court, in the District of New Jersey challenging T-Mobile’s price increase on those with the Uncarrier Un-contract and for those on the Price Lock. The filing can be viewed here: https://drive.google.com/file/d/1NuzIh7lhRBwDRxFxa_RxAU3fxSMDQO4f/view?usp=sharing