Precio Fijo

Like so many others I just received a text notice of a June $5 increase. At first I thought it was just me, recalling my Magenta Unlimited 55 plan (opened 2021) had a rate lock guarantee, for at least for 10 years. Thinking that must be an over sight in T Mobile account records I contacted T Mobile's Customer Support (@ 5/26/24, 4:21PM) and explained to a very nice Service Representative (named Patience) that I was promised a rate lock and not subject to rate increases. The Representative said she has been with T Mobile for 7 years and was not even aware T Mobile ever offered such a rate lock guarantee. We went around in circles for almost an hour, so I asked to speak with a supervisor, who's name is George. George tried very diplomatically using word-salad to tell me that basically I had no such guarantee, and that even if I did, it was T Mobile's prerogative to change its mind, so there was nothing he could or would do for me. Realizing I was wasting my time talking with George, that is was very likely T Mobile's management position was to make the rate increase to senior citizens regardless of what they promised and/or the consequences, basically "let them walk", they're old, after all how long are they going to live - Ouch! George ended the conversation by saying thanks for contacting T Mobile, was there anything else he could help me with today, I laughed out loud.  Now over the years I have had promises made to me before and broken, but honestly none so blatant as this. Given my documentation, and that so many other customers are making the same claim, and voicing similar concerns, I feel its necessary to right this injustice and take actions against T Mobile, and file a complaint with the FCC. It goes without saying I'll find an alternative mobile service provider (I wont do business with liars) but I'm not leaving until T Mobile acknowledges they broke their promise to me/us and will change course on their actions. If you were impacted then please participate and take action.  I'll end this post by saying its not the $5 its the principle. 

https://consumercomplaints.fcc.gov/hc/en-us