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rabarry's avatar
rabarry
Newbie Caller
11 months ago

Precio Fijo

On the Magenta 55+ it says taxes and fees are included in the price $70 (with auto pay) and is locked in for life. I just got a text saying my price is going up $5/month per phone.  What happened to ...
MickeyDAZ's avatar
MickeyDAZ
Roaming Rookie
9 months ago
gramps28 wrote:

It sounds like the Magenta plans are safe for now and it's the Simple Choice and One plans plus the grandfathered Sprint plans.

Going to be either a $2 a line or $5 a line increase depending on the plan.

Wait for new decreased throttling (deprioritization - Not even a word in my dictionary) ) limits kick in. My cell is still OK, but my Home Internet is down to a hard limit of 50 Mbs. Usually get 150-200. No one at T-Mobile tech support even mentioned thus. 4 chat sessions, chasing my tail, with no mention of this probable cause. They even offered me a "new" gateway but it was the prior generation SAG FAST5688W 5G GATEWAY. Same specs as kVD21 I've had for 2 years. Has anyone experienced any success in having changes reversed?  ¿Cómo?

 

they were super sleazy, anti-customer making these changes. And even if you look up your plans, the naming is still the same, though they have moved you to new @worse" plan. 

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On the Magenta 55+ it says taxes and fees are included in the price $70 (with auto pay) and is locked in for life. I just got a text saying my price is going up $5/month per phone.  What happened to my price lock GUARANTEE?  You can charge more to new customers, but do not change the terms of our contract!!  Eventually we will age out….

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gramps28 wrote:
\t
\t

It sounds like the Magenta plans are safe for now and it's the Simple Choice and One plans plus the grandfathered Sprint plans.

\t

Going to be either a $2 a line or $5 a line increase depending on the plan.

\t
\t

Wait for new decreased throttling (deprioritization - Not even a word in my dictionary) ) limits kick in. My cell is still OK, but my Home Internet is down to a hard limit of 50 Mbs. Usually get 150-200. No one at T-Mobile tech support even mentioned thus. 4 chat sessions, chasing my tail, with no mention of this probable cause. They even offered me a \"new\" gateway but it was the prior generation SAG FAST5688W 5G GATEWAY. Same specs as kVD21 I've had for 2 years. Has anyone experienced any success in having changes reversed?  ¿Cómo?

 

they were super sleazy, anti-customer making these changes. And even if you look up your plans, the naming is still the same, though they have moved you to new @worse\" plan. 

","body@stringLength":"1113","rawBody":"
gramps28 wrote:
\t
\t

It sounds like the Magenta plans are safe for now and it's the Simple Choice and One plans plus the grandfathered Sprint plans.

\t

Going to be either a $2 a line or $5 a line increase depending on the plan.

\t
\t

Wait for new decreased throttling (deprioritization - Not even a word in my dictionary) ) limits kick in. My cell is still OK, but my Home Internet is down to a hard limit of 50 Mbs. Usually get 150-200. No one at T-Mobile tech support even mentioned thus. 4 chat sessions, chasing my tail, with no mention of this probable cause. They even offered me a \"new\" gateway but it was the prior generation SAG FAST5688W 5G GATEWAY. Same specs as kVD21 I've had for 2 years. Has anyone experienced any success in having changes reversed?  ¿Cómo?

 

they were super sleazy, anti-customer making these changes. And even if you look up your plans, the naming is still the same, though they have moved you to new @worse\" plan. 

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desertangel wrote:
\t
rigatoni wrote:
\t\t
\t\t

Everyone should open up a complaint with the FCC. It will take 5 minutes or less.

\t\t
\t\t
\t

Do you have the link to FCC complaint option?

\t

https://consumercomplaints.fcc.gov/hc/en-us

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