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MickeyDAZ

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Joined 4 years ago

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Re: T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
I;m going to hit up ADA with Accommodation request.(Disabled Vet on SSDI fixed income - This is a huge deal)), CPFB, FCC, state and federal congressional and senate members, AARP, anyone else I can think of or you can suggest. Talking to USA customer service when they open. Asian folks always end up screwing me in the end. https://www.consumerfinance.gov/complaint/ https://advocacy.consumerreports.org/ This one is fairly new I believe. Other govt. branches/officials did not succeed in shutting this down yet in 2016-2020, Although dude fought plenty hard for it. Not sure if it was in this thread, but writing these 3 folks also, copying all in 1 e-mail: Mike.sievert@t-mobile.com CEO jon.freier@t-mobile.com Pres. consumer group Pedro Montalvo Sr. Specialist, Executive Response, Team CEO Direct 425.403.1503 | Pedro.Montalvo@T-Mobile.com Searching for Class Action, but nothing yet. Plus they take a LONG time. Most recent re:data breach has still not been awarded. T-Mobile is appealing. Plenty of anger energy today - Never seen something so sleazy. I’ll reply if anything hits.
10 months ago Place Facturación
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Re: Price Lock
gramps28 wrote: It sounds like the Magenta plans are safe for now and it's the Simple Choice and One plans plus the grandfathered Sprint plans. Going to be either a $2 a line or $5 a line increase depending on the plan. Wait for new decreased throttling (deprioritization - Not even a word in my dictionary) ) limits kick in. My cell is still OK, but my Home Internet is down to a hard limit of 50 Mbs. Usually get 150-200. No one at T-Mobile tech support even mentioned thus. 4 chat sessions, chasing my tail, with no mention of this probable cause. They even offered me a “new” gateway but it was the prior generation SAG FAST5688W 5G GATEWAY. Same specs as kVD21 I’ve had for 2 years. Has anyone experienced any success in having changes reversed? How? they were super sleazy, anti-customer making these changes. And even if you look up your plans, the naming is still the same, though they have moved you to new @worse” plan.
10 months ago Place Bill & Charges
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Re: T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
Deborahlpierson wrote: I have been with TM for over 22 years and on the One55 plan locked price. I also got a message of a $5 ,increase. Honestly, I don't mind because there isn't anything out there that comes even close to the benefits TM offers automatically with each plan. If it is the point that we are supposed to be locked in, ok, I get it. However, it has been well over 10 years since I have had any price increase even though I benefited from upgrades without paying. Such as 5G. I took this time to upgrade my plan and got amazing benefits and specials. Yes, it is an increase in my bill but I'm saving on the back end because I can cancel some of my streaming accounts. I'm on a tight budget and fixed income as well, but if you do a little research and talk to an agent politely, you might find switching plans could save you money in the end. If not, Is $5 really that bad/much considering what they give us for free? I personally don't think it's asking too much. I haven't found anything else out there that comparable to what TM offers in the same price range. I’ve got (or had) Magenta max 55+ for 3 years and $39 price lock on Home Internet. For me it’s not about the $. It’s that they also had the nerve to dis-honor prior commitments and auto-changed people to a new plan. No place for opt out. Wirst, which you may not have noticed, but all “new” plans come with significantly lower data and throttling limits Depending on where you look you get different answers WRT these changes. Multiple government contacts starting today for me
10 months ago Place Facturación
41Views
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Re: tmobile home internet speed issues
Thanks for advice and tips. It’s a 5G tower. I used a 3rd party cell tower lookup site to verify. No glass view to it though as it’s on opposite side of billing from my room. Ended up chatting w TNO and found out it’s undergoing maintenance until Monday. TMO is going to contact me after to check w speeds. They agreed I should be getting more than 20Mbps. I also realized after that my iPhone and Cellular iPad DL speeds were also diminished, compared to earlier. I had been getting 250 Mbps (5G) until Thursday when tower must have had hardware issue. so their story holds water for now. Murphy’s law timing I guess.
4 years ago Place Solución de problemas
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Re: tmobile home internet speed issues
Maybe I am getting 5G?
4 years ago Place Solución de problemas
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0Comments
Re: tmobile home internet speed issues
I’m in Phoenix, right next to a 5G tower, but on opposite side, in a concrete and steel hotel. I’m getting 50Mbps pretty consistently, which is better than hotel WiFi. Trying to bump up speeds. - Does screenshot below with only Primary Signal mean I’m not getting full 5G? - Where do I look to find the bands, mentioned below, being used (B12 vs N41, etc)? I looked around the Web GUI,and iOS app, but didn't see it. - Is there another network utility app I need to use? Also - Is there a way to bring down Pings? - I’m getting 300 mS times. I tried setting DNS on my devices to 1.1.1.1, Cloudfare, but it seems like that needs to be done on gateway. - Any way to set custom besides external router? - Any other low hanging fruit?
4 years ago Place Solución de problemas
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","position":5,"formula":"metric.net_kudos_weight_received >= 1000","hidden":false,"icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.t-mobile.com/community/s/xjbgt85279/images/YmctMjUtVGJ6OXNK\"}"},"awarded":2},"BadgeSet:badge_set:5":{"__typename":"BadgeSet","id":"badge_set:5","name":"They really like me!","featured":false,"position":4,"badges({\"first\":1000})":{"__typename":"BadgeConnection","totalCount":6,"edges":[{"__typename":"BadgeEdge","node":{"__ref":"Badge:badge:20"}},{"__typename":"BadgeEdge","node":{"__ref":"Badge:badge:21"}},{"__typename":"BadgeEdge","node":{"__ref":"Badge:badge:22"}},{"__typename":"BadgeEdge","node":{"__ref":"Badge:badge:23"}},{"__typename":"BadgeEdge","node":{"__ref":"Badge:badge:24"}},{"__typename":"BadgeEdge","node":{"__ref":"Badge:badge:25"}}]}},"Conversation:conversation:144623":{"__typename":"Conversation","id":"conversation:144623","topic":{"__typename":"ForumTopicMessage","uid":144623},"lastPostingActivityTime":"2025-03-19T17:20:37.845-07:00","solved":false},"Forum:board:billing":{"__typename":"Forum","id":"board:billing","displayId":"billing","nodeType":"board","conversationStyle":"FORUM","title":"Facturación","shortTitle":"Facturación","parent":{"__ref":"Category:category:prepaid"}},"ForumReplyMessage:message:144730":{"__typename":"ForumReplyMessage","subject":"Re: T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans","conversation":{"__ref":"Conversation:conversation:144623"},"id":"message:144730","revisionNum":1,"uid":144730,"depth":1,"board":{"__ref":"Forum:board:billing"},"author":{"__ref":"User:user:100746"},"metrics":{"__typename":"MessageMetrics","views":39},"postTime":"2024-07-10T04:35:54.000-07:00","lastPublishTime":"2024-07-10T04:35:54.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I;m going to hit up ADA with Accommodation request.(Disabled Vet on SSDI fixed income - This is a huge deal)), CPFB, FCC, state and federal congressional and senate members, AARP, anyone else I can think of or you can suggest. Talking to USA customer service when they open. Asian folks always end up screwing me in the end. https://www.consumerfinance.gov/complaint/ https://advocacy.consumerreports.org/ This one is fairly new I believe. Other govt. branches/officials did not succeed in shutting this down yet in 2016-2020, Although dude fought plenty hard for it. Not sure if it was in this thread, but writing these 3 folks also, copying all in 1 e-mail: \t \t\t Mike.sievert@t-mobile.com CEO \t\t\t jon.freier@t-mobile.com Pres. consumer group \t\t\t Pedro Montalvo\t\t\t Sr. Specialist, Executive Response, Team CEO \t\t\t\t Direct 425.403.1503 | Pedro.Montalvo@T-Mobile.com \t\t\t \t\t \t Searching for Class Action, but nothing yet. Plus they take a LONG time. Most recent re:data breach has still not been awarded. T-Mobile is appealing. Plenty of anger energy today - Never seen something so sleazy. I’ll reply if anything hits. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1205","kudosSumWeight":2,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:119804":{"__typename":"Conversation","id":"conversation:119804","topic":{"__typename":"ForumTopicMessage","uid":119804},"lastPostingActivityTime":"2025-03-17T13:04:54.759-07:00","solved":true},"Forum:board:bill-charges":{"__typename":"Forum","id":"board:bill-charges","displayId":"bill-charges","nodeType":"board","conversationStyle":"FORUM","title":"Bill & Charges","shortTitle":"Bill & Charges","parent":{"__ref":"Category:category:postpaid"}},"ForumReplyMessage:message:120107":{"__typename":"ForumReplyMessage","subject":"Re: Price Lock","conversation":{"__ref":"Conversation:conversation:119804"},"id":"message:120107","revisionNum":1,"uid":120107,"depth":1,"board":{"__ref":"Forum:board:bill-charges"},"author":{"__ref":"User:user:100746"},"metrics":{"__typename":"MessageMetrics","views":49},"postTime":"2024-07-10T03:34:38.000-07:00","lastPublishTime":"2024-07-10T03:34:38.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" gramps28 wrote: \t \t It sounds like the Magenta plans are safe for now and it's the Simple Choice and One plans plus the grandfathered Sprint plans. \t Going to be either a $2 a line or $5 a line increase depending on the plan. \t \t Wait for new decreased throttling (deprioritization - Not even a word in my dictionary) ) limits kick in. My cell is still OK, but my Home Internet is down to a hard limit of 50 Mbs. Usually get 150-200. No one at T-Mobile tech support even mentioned thus. 4 chat sessions, chasing my tail, with no mention of this probable cause. They even offered me a “new” gateway but it was the prior generation SAG FAST5688W 5G GATEWAY. Same specs as kVD21 I’ve had for 2 years. Has anyone experienced any success in having changes reversed? How? they were super sleazy, anti-customer making these changes. And even if you look up your plans, the naming is still the same, though they have moved you to new @worse” plan. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"976","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ForumReplyMessage:message:144728":{"__typename":"ForumReplyMessage","subject":"Re: T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans","conversation":{"__ref":"Conversation:conversation:144623"},"id":"message:144728","revisionNum":1,"uid":144728,"depth":1,"board":{"__ref":"Forum:board:billing"},"author":{"__ref":"User:user:100746"},"metrics":{"__typename":"MessageMetrics","views":41},"postTime":"2024-07-10T03:23:51.000-07:00","lastPublishTime":"2024-07-10T03:23:51.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Deborahlpierson wrote: \t I have been with TM for over 22 years and on the One55 plan locked price. I also got a message of a $5 ,increase. Honestly, I don't mind because there isn't anything out there that comes even close to the benefits TM offers automatically with each plan. If it is the point that we are supposed to be locked in, ok, I get it. However, it has been well over 10 years since I have had any price increase even though I benefited from upgrades without paying. Such as 5G. I took this time to upgrade my plan and got amazing benefits and specials. Yes, it is an increase in my bill but I'm saving on the back end because I can cancel some of my streaming accounts. I'm on a tight budget and fixed income as well, but if you do a little research and talk to an agent politely, you might find switching plans could save you money in the end. If not, Is $5 really that bad/much considering what they give us for free? I personally don't think it's asking too much. I haven't found anything else out there that comparable to what TM offers in the same price range. \t \t I’ve got (or had) Magenta max 55+ for 3 years and $39 price lock on Home Internet. For me it’s not about the $. It’s that they also had the nerve to dis-honor prior commitments and auto-changed people to a new plan. No place for opt out. Wirst, which you may not have noticed, but all “new” plans come with significantly lower data and throttling limits Depending on where you look you get different answers WRT these changes. Multiple government contacts starting today for me \t ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1622","kudosSumWeight":2,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:133382":{"__typename":"Conversation","id":"conversation:133382","topic":{"__typename":"ForumTopicMessage","uid":133382},"lastPostingActivityTime":"2023-03-22T20:03:24.000-07:00","solved":false},"Forum:board:troubleshooting":{"__typename":"Forum","id":"board:troubleshooting","displayId":"troubleshooting","nodeType":"board","conversationStyle":"FORUM","title":"Solución de problemas","shortTitle":"Solución de problemas","parent":{"__ref":"Category:category:home-business-internet"}},"ForumReplyMessage:message:133415":{"__typename":"ForumReplyMessage","subject":"Re: tmobile home internet speed issues","conversation":{"__ref":"Conversation:conversation:133382"},"id":"message:133415","revisionNum":1,"uid":133415,"depth":1,"board":{"__ref":"Forum:board:troubleshooting"},"author":{"__ref":"User:user:100746"},"metrics":{"__typename":"MessageMetrics","views":20},"postTime":"2021-09-18T09:42:12.000-07:00","lastPublishTime":"2021-09-18T09:42:12.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Thanks for advice and tips. It’s a 5G tower. I used a 3rd party cell tower lookup site to verify. No glass view to it though as it’s on opposite side of billing from my room. Ended up chatting w TNO and found out it’s undergoing maintenance until Monday. TMO is going to contact me after to check w speeds. They agreed I should be getting more than 20Mbps. I also realized after that my iPhone and Cellular iPad DL speeds were also diminished, compared to earlier. I had been getting 250 Mbps (5G) until Thursday when tower must have had hardware issue. so their story holds water for now. Murphy’s law timing I guess. 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