Forum Discussion
Verizon Phone Payoff
I have not done this myself but you need to be clear that T-Mobile does not "pay off" your phone. You pay off your phone and jump through some hoops and then T-Mobile reimburses you with a prepaid debit card. Have you logged onto your T-Mobile account? You should take a screen shot or picture of your final Verizon bill, where it shows how much you owe on your phone. You then upload the picture to T-Mobile via your account page (somewhere) and then you wait for their response. Log in to your account and poke around.
The bottom line is that you owe Verizon the balance on your phone. T-Mobile may reimburse you if you prove to their satisfaction that you've met the qualifications.
Here’s a document that knows much more than I do.
https://www.t-mobile.com/support/new-to-tmobile/carrier-freedom
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