Forum Discussion
Why are we being penailzed for paying with a credit card?
T-Mobile already took away the $5 discount that I had for auto-pay, and now will add a $10 penalty if I do not give them a debit card or bank account!!! This is daylight robbery and I am very disappo...
had originally drafted this response for an email to customer service, but that can’’t be done apparently.
Re: T-Mobile AutoPay discount
As a general rule, allowing a retailer direct access to either one's debit card or bank account creates greater risk for the customer and is thus ill-advised. In the case with T-Mobile, this is particularly so since it has previously been proven your system is hackable.
So, what you are telling me is, I have to decide by 7/19/23, to either assume the additional risk that comes with giving you direct access to my debit card or bank account and thus indirectly to your system’s hackers, or to allow you to increase my bill by over 30%. (am on a senior plan)
Now that is one hell of a "consumer friendly choice" to demand of your customers. Either way I lose - and potentially in an enormous way.
So, come up with an option that makes some sense because your first attempt is only for ignorant or stupid customers.
