Why are you going to charge $20 a month to pay with a credit card?

Oh no poor tmobile being charged a marginally higher % on cc transactions! So they're going to rack my bill up $250 a year because of it. This is a ridiculous policy change. 

That's just pedantic. My bill is going to be $20 a month higher if I use a credit card. Taking away a discount IS billing me $20 a month more.

If they stop the discount, un-enroll from autopay, have them send you a paper bill each month, and pay by check.  See how much that costs them.

Maybe, but it is not just direct costs.  There are also costs associated with the instability of the cash flow, the potential increase in the number of account suspensions and reactivations due to missed payments, the increased customer service calls due to those suspensions, etc.  Autopay saves them a lot of money and headaches otherwise they wouldn't have offered a discount on it in the first place.

This is crap! T-Mobile is not getting my bank information, nor is any other company. I will start looking at other companies, since you're going to charge more now to use my credit card, or not accept it at all.  Still a little unclear on that part.

gramps28 wrote:

irritatedcustoner wrote:

This is crap! T-Mobile is not getting my bank information, nor is any other company. I will start looking at other companies, since you're going to charge more now to use my credit card, or not accept it at all.  Still a little unclear on that part.

When looking for a new provider take into consideration the if you have a tax inclusive plan the other carrier may not offer that.

I don't mind paying a little more to keep control of my bank accounts. 

they said they will be billing you $20 per month to use it….or...you can still use it but you wont get your discount which is $20 per month?

syaoran wrote:

magenta8618215 wrote:

If they stop the discount, un-enroll from autopay, have them send you a paper bill each month, and pay by check.  See how much that costs them.

Way less than even a single autopay line discount.

It's not way less. Consider paper bill (paper, laser graph, envelope, stamp, mailing), consider people handling it, people for proccesing checks, opening envelopes... lets say only 2 million of their customers do it and those new employees need to be payed, vacations, health insurance... or maybe they are going to outsource it out of USA??? Not bloody likely. 

Not to mention that looks bad on your P&L at the end of the year having 300 more employees, since it is fixed expense. 

fireguy_6364 wrote:

if they were openly raising the monthly price then it wouldnt just affect CCs.

That's a thing! They are not openly raising monthly prices, since they made commitment around Christmass last year not to raise prices, but removing discounts is not raising prices (eventhough you pay more). Only depends how you call it, but for you means paying more. Treating their customers as sheeps, I would call it.

I switched from at&t which I do not regret, yes their signal is significantly better than tmobile, but their customer service is ridiculous.  But guess what, tmobile is heading in the same direction.

There are benefits for people like me paying with my amex card.  Phone insurance etc, which are offered for 'free'.  So now I have to pay with a debit card that carry no insurance or I'll have to effectively pay $25/month for the insurance. 

I completely understand that credit cards cost a fee to use, and I would be completely fine with paying a few dollars extra for the convenience of insurance of my phones.  So, until I leave this horrible carrier, I am absolutely going to turn on paper billing and pay with a paper check going forward.