Forum Discussion

goinssonya9's avatar
goinssonya9
Network Novice
Hace 2 años

prepaid debit cards not accepted?

I just got home internet and the sales lady said a prepaid visa debit card would be accepted but now I'm trying to pay my bill and its not. Only thing I can figure is because I'm using a non-reloadable one? Although I can use them for anything else, I don't understand the issue here. Any help??

  • GeordieB's avatar
    GeordieB
    Network Novice

    Is it a Vanilla Visa? If so, that's probably why it's being declined. You no longer have to register those cards, and most companies require a zip code/street address on file for the card in order for it to go through. Green Dot Visas are prepaid and are a much better option for future use as you have to register those online.

    also, keep in mind that sometimes you'll need a small dollar amount on your card in the event a temporary hold is placed to make sure the card has the necessary funds for the payment to be processed. So if your bill is $120, you'll need $121 on said card. 

  • Http_naas's avatar
    Http_naas
    Network Novice

    Same for me. I'm trying to set up my prepaid card & it's not going through…. But their services don't say it's not accepted.

  • syaoran's avatar
    syaoran
    Transmission Titan

    You should be able to pay with your prepaid debit card in-store.