T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans

levi1111 wrote:

File the complaint with the FCC using the link provided in one of the posts. It was easy. Maybe the FCC can pressure them to honor their promise and a lawyer will pick this up and file a class action suit. 

When I called, the agent tried to get me to change and then offered to pay the lasylt month if I chose to leave. The minute I do that, I break the contract and cannot hold them to their contract going forward. I will hold out, pay my bill so their is no lapse and hope the FCC and or a lawyer can help hold them accountable. 

I filed with the FCC weeks ago.  Also with my state Dept. of Consumer Affairs and AG.  All of them are responsive, but they all say they're simply acting as a "go between".  They forward the complaint to T-Mobile, then T-Mobile is required to respond to them and the complainer.  The responses have been mostly lying and blowing smoke … which the agencies see as a reasonable reply.  They'll end up doing nothing.  As for a class action suit, the attorneys will be the ones who make the $$, and we consumers will get a check for $22.58.  In the end, T-Mobile lied to us, and … at least for me … I've decided that is enough to make up my mind.  I'll let all know how my service with Patriot Mobile is, but the process of moving my phone and phone number so far has been wonderful.  I'll receive sim cards later this week, and I'll activate my phones.  At that point, I'll contact T-Mobile to request that they credit the final monthly bill.  I've already stopped the "autopay".  Good luck to all, and I'll post a "review" on this forum later.