Forum Discussion
T-Mobile app and T-Mobile online do not communicate
When I received notification that T-Mobile would only accept debit or bank account, I changed my payment method on T-Mobile app over a month ago. Today 07/26/23, I received a notification that I my ...
I called T-Mobile last night, I do not believe they understood the situation either. I will just have to follow up and monitor my account more closely. Unbelievable that I am encourage to use my T-Mobile mobile app, and then NOT have the mobile app actually function, and not communicate with the online login account. I have asked to have a report about this major error moved to tier 2, and have not heard anything back. I am assuming I will never hear back about my concerns, because the same thing happened to 100,000+ other T-Mobil users.
