T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans

I am really disappointed with T-Mobile raising prices for seniors when we were told they wouldn't ever increase our rates. We cannot let them get away with this. My internet  also came with a price guarantee and they will most likely try and raise that next. Flood the Better Business Bureau with complaints because their rating will go down with them if they don't try to resolve customer complaints. Also contact agencies and president mentioned above. We need to have our voices heard!

Ask anyone on the meaning of 55+ and they will answer that 55+ just means SENIORS.

For T-Mobile to rescind on their promise of the 55+ “$30 per month rate plan would “never” go up is simply a BREACH OF CONTRACT and to do it to the 55+ group is simply AGEISM DISCRIMINATION.

We need to have a concerted effort to bring T-Mobile to its senses - these are some:

1. File a complaint with the FCC

... https://consumercomplaints.fcc.gov/hc/en-us

2. File a complaint with the BBB

... https://www.bbb.org/file-a-complaint

3. Contact your state attorney's general office.

4. Contact your congressperson and two senators.

5. Contact AARP.

6. Contact Costco, if you got your service through them.

7. Start a "Boycott T-Mobile" campaign in social media.

8.Contact your favorite law office to bring a class action lawsuit against them.

You may also try sending an email to Pres/CEO Mike Sievert

... Mike.Sievert@t-mobile.com

Remember... UNITED WE STAND, DIVIDED WE FALL !!!

Don't get me started. I was extremely frustrated to hear this news on top of all the other things that I've been going on with T-Mobile. I have spent hours each month in the store, trying to correct the overbilling the assurance claims the adding numbers adding additional lines to my account without, approving it overcharging, losing phones directing complaints to assurance only to find that assurance won't deal with it and now this I have removed my auto payment because they were overcharging me for phones that the store lost. They were also charging me $75 additional for a phone line that I did not approve , it's taking a long time to correct all of this. I have removed assurance and I've removed auto payment so they cannot abuse now they decided to charge this plan. That is the only reason why I've stayed with T-Mobile. They've tried to get me to change this plan and upgrade, but I have kept this plan because it was locked because it was never supposed to go up , I'm supposed to get a phone call from a supervisor I spoke to this morning in the Philippines. He is going to ask L and escalate my case of requesting it not to be increased and I should hear back tomorrow. I am going to escalate this outside of T-Mobile as these companies should not be taking advantage of people over 55. I am now 66 and  Should be able to rely on companies that I have been a loyal customer for more than eight years. 
I am interested in others who would like to take action steps. Please let me know. Thank you.

I'm very disappointed with T-Mobile's decision to shaft the Senior 55+ participants. I am in lockstep with the other contributors preceding my comments. 
I would welcome a class action lawsuit to straighten this mess out, considering others that called the company to express concerns fell on deaf ears. I too am looking for a better place to land.

We are on the senior unlimited plan guaranteed ( for the life of -- hmmm ). We use less that a GB of cell data/mo. Our texts mostly go over wi fi as do most of our calls.  Can't see how this is a drag on their profits. Seems like we are laying golden eggs at $30/line but we are on the chopping block.

I have encountered the same problems. They dance around the fact that they have lied to their customers who all happens to be senior citizens.  I sent the T-Mobile CEO an email, he also danced around the issue that we had been lied to. Below is his name and number, send him an email.

Mike Sievert

Mike.sievert@t-mobile.com

Let’s hope all contact FCC, secretary of state you live in, your congressperson and two senators and AARP.

In 2017, we signed up for the T-Mobile One program at Costco.
I just spoke with a Costco rep, and he spent quite a lot of time looking into this. His suggestion is that I (and any of you who signed up at Costco) complete the online Feedback form on the Costco.com website home page. This is the comment I left: You are welcome to use it (or a version of it):
 

In 2017, we signed up for the T-Mobile One program at Costco, a rate plan for customers 55+ that promised the $30 per month rate would "never" go up. We switched from AT&T and moved my mother over, also. This past week T-Mobile One customers were advised that their plan was going to be increased $5 per line per month. I have spoken to T-Mobile, but there are no options for us at the same rate.

I just spoke with a Costco rep, and he spent quite a lot of time looking into this. His suggestion is that I (and anyone who signed up at Costco) complete the online Feedback form on the Costco.com website home page. This is clearly a T-Mobile issue, but having engaged in a contract with a Costco contract vendor, we expect the same adherence to contractual promises made as we do with any Costco product.

We hope you can help us and the thousands of other Costco customers who signed up for this plan at a Costco store.

You can also start a “Boycott T-Mobil” campaign in social media or seek legal help to do a Class Action lawsuit as there are many of us affected by this action from T-Mobil - that could be considered an ageism discrimination on their part...

FCC isn't going to do a thing.  You guys have an opt out and can use if they changed the price. That's what the guarantee is.  They will tell you to use the opt out penalty free and go another provider.