In 2017, I signed up for a 55+ rate plan with the assurance that my monthly rate was price-locked for life. This incentive was a primary reason that I switched from AT&T to T-Mobile. Now, T-Mobile is trying to raise my monthly rate by $10.00. When I spoke to their customer service people this morning they told me that there was nothing that they could do to fix the problem. I also noted that they changed all of the marketing information on their web site to delete all references to the price-lock guarantee which I was offered when I set up the account. We need to find a way to complain loudly to T-Mobile about this breach of contract and breach of trust. If we do nothing, they will raise our rates again in the future. Let's fight back. Thanks for listening.

I highly recommend filing a complaint against T-Mobile with the Federal Communications Commission. The online process only takes five (5) minutes. If enough T-Mobile customers complain loudly and forcefully, perhaps the FCC will do something. We have nothing to lose by taking a shot. Here is the link: https://consumercomplaints.fcc.gov/hc/en-us

T-Mobile says one thing then does another, trying to hide behind "well the price of everything is going up" - I wasted 45 mins listening to BS from a rep in the Philippines likely getting paid $3 an hour….. You would think their costs should be going down by moving customer service to a 3rd world country. I was with ATT for almost 20 years, then switched to T-Mobile 7 years ago…. I am on a grandfathered 55+ plan and I was told it would be price locked unless I changed to another plan. They are LIARS……. They used to be a great company, but not anymore - with less than 10 days notice they are increasing the price of my service by almost 17% ($60 two lines / $10 increase). I don't need a Pilipino telling me its only $5 a line. I will file FCC/ State Board of Public Utilities & State Attorney General & State Consumer Affairs (unfair business practices). Plus, BBB / YELP/ PissedConsumer/ FB/ X/ Tick Tock/ & Insta. They went from Hero to Zero …. I doubt T-Mobile will do anything until they realize they are hemorrhaging loyal customers and become inundated with complaints. There are better, lower priced choices. from other carriers and resellers. I intend on switching

T-Mobile new slogan. "Price lock for life and other temporary agreements"

Same exact thing! Spent an hour on live chat to get runaround. Called customer service and they said "it wasn't a contract". Honestly?? Will be contacting state attorney general's office and fcc

Hello,I was also sold the 55+ price for life plan some years back. I signed up because it sounded like a great deal not having to worry about rate increases on a low income. T-Mobile is a liar company that used bait and switch tactics, or so it appears. I am going to file a complaint with my state Attorney General and any other agency that will listen. I will also be emailing my representatives and local media to expose this company as a predator company using fraud tactics to sell their service. Everyone being affected by this, please do the same. They are breaking a promise so they can open the door to future rate increases and more frequently. I have kept my part of the deal all these years, so should they. I am sick of these big companies screwing over customers and not being held accountable.

T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans

reedb
Roaming Rookie
Hace 6 meses
Right after filing my complaint with the AG in Colorado I got a call from T-Mobile. The rep had very little to say other than letting me know that if I terminate with them they will forgive my last month of charges. He was inviting me to leave!
krp1213
Newbie Caller
Hace 6 meses
I filed a complaint with the FCC and believe that there is a good case for class action.
billyu
Newbie Caller
Hace 6 meses
i have same story like yours, We need take any action to T-mobil, otherwise they just ignore our voices, T-mobil not good business for our seniors.
Tony950
Newbie Caller
Hace 6 meses
The best thing to do is to file a complaint with the f c c
reedb
Roaming Rookie
Hace 6 meses
So glad to see that many others are equally incensed by this. I do hope there is a class formed and a lawsuit initiated.
Mitch_M1
Newbie Caller
Hace 6 meses
My name is Mitch I concur with everyone who has either already been jacked on T-Mobil's promised price lock for life, "One Plan". I'm about to be screwed on my next billing statement. I will take everyone's advice and file as many complaints as needed until we open a class action lawsuit if that's what we need to do.

Smoke & Mirrors. T-Mobile, what are you doing? Keep your promise to everyone who has stuck with you because you promised all of us and because it's the right thing to do. To think that you're just going to screw us all and nobody is going to care. Guess what? I care, we all care and this is not over…
magenta3613982
Newbie Caller
Hace 6 meses
Filed complaint with BBB also - easy process. Encourage everyone to do so!
ElectrotechNYC
Newbie Caller
Hace 6 meses
NYS attorney general Letitia James doesn't play games, I know this from personal dealings she is the real deal.
Let's see how she weighs in.
magenta3613982
Newbie Caller
Hace 6 meses
File complaint on line - very quick and easy
Themichelob
Newbie Caller
Hace 6 meses
To anyone who may be unsure about filing the various complaints: I have filed all three--BBB, FCC and my state AG Dept. of Consumer Affairs--and it couldn't be easier. No great language skill, computer knowledge or legal acumen is required. Let's keep the deluge of these complaints flowing. At the least it will keep the flunkies busy responding to them, and at best someone in authority will take up our just cause.