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Marcelogalvao's avatar
Marcelogalvao
Newbie Caller
3 months ago

Terrible!!!

T-Mobile is crap, besides not working in many places, they simply cut my line because my card didn't work, but they didn't send me a message, letter or call to let me know that there was a payment error, they simply deactivated all the accounts. Disappointed, I've been a customer of this company for many years and today was the last straw, I'm going to look for another company that respects its customers like they say they do, because after this one I saw how much they appreciate their customers. I don't recommend it, and I never will. Simply disappointed. And look, only one payment wasn't released because of a problem with the card, but they didn't even send a message beforehand to let me know that the line could be suspended. They simply suspended it, and I was left without contact. Terrible!

1 Reply

  • gramps28's avatar
    gramps28
    Router Royalty
    3 months ago

    I recently got my credit card number pilfered and was issued a new one. I forgot to update it in my account and the payment didn't go through and I received a text and email letting me know to update to avoid any added fees.

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T-Mobile is crap, besides not working in many places, they simply cut my line because my card didn't work, but they didn't send me a message, letter or call to let me know that there was a payment error, they simply deactivated all the accounts. Disappointed, I've been a customer of this company for many years and today was the last straw, I'm going to look for another company that respects its customers like they say they do, because after this one I saw how much they appreciate their customers. I don't recommend it, and I never will. Simply disappointed. And look, only one payment wasn't released because of a problem with the card, but they didn't even send a message beforehand to let me know that the line could be suspended. They simply suspended it, and I was left without contact. Terrible!

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T-Mobile is crap, besides not working in many places, they simply cut my line because my card didn't work, but they didn't send me a message, letter or call to let me know that there was a payment error, they simply deactivated all the accounts. Disappointed, I've been a customer of this company for many years and today was the last straw, I'm going to look for another company that respects its customers like they say they do, because after this one I saw how much they appreciate their customers. I don't recommend it, and I never will. Simply disappointed. And look, only one payment wasn't released because of a problem with the card, but they didn't even send a message beforehand to let me know that the line could be suspended. They simply suspended it, and I was left without contact. Terrible!

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I recently got my credit card number pilfered and was issued a new one. I forgot to update it in my account and the payment didn't go through and I received a text and email letting me know to update to avoid any added fees.

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